Am I just too much of a nice guy to survive in this environment?

[dithommo]

I am busy jumping through all the hurdles eBay is throwing at me as a newish small volume mum & dad non professional seller.

So far 100% positive FB (from those that bother to leave feedback) but that is probably more good luck than anything else. Never the less I usually offer most items free postage and just try to factor into purchase price but for a couple of larger items I use the calculate postage due to distance/weight. For what ever reason a couple of times the postage calculator has given the buyer a significantly higher postage cost than the actual postage. Now being the all round good guy that I am (or sucker I am not sure) I have refunded one customer $15 and another $10 using the PayPal "refund" process.

Now you would think I would at least get a Feedback yet alone a postive Feedback but no...........nothing.............obviously my expectations are just too high. Should I have just kept the excess postage and waited for a negative feedback for postage costs???

My humble experienced sellers..........your thoughts.

[amber-eyed-girl]

Would you prefer return sales, or feedback? If new, of course, both.

I buy 100s of items a month from many different sellers, at my peak buying times. Feedback at that level is too time-consuming. I will make a point of leaving it for newer sellers to help get them established, but unless I have the time, I am less likely to leave it for everyone.

If I thought that made me rude in a specific seller's eyes, my customer loyalty would finish pretty promptly. I have sold here too 🙂 the important thing is get the item to the buyer in a timely manner, in the state they expect. I don't worry about anything past that unless there is an issue.