Anyone having Trouble with funds on hold

[rakem2011]

Hi everyone, just wondering if anyone is having trouble with funds on hold ?  The moment an item is sold from my shop it has - Funds on Hold: awaiting tracking number and carrier scan, placed on it.  I do not understand this, I have got 3 days marked on my shop for processing etc., which was fine until this week and now this, have not Idea what has changed and did I miss something.  Any help would be appreciated.  Thank you

[twyngwyn]

Have they not emailed you with explanation?

Go to HELP at top of page and conduct a 'live chat'

[rakem2011]

Have been on the phone with them a few times this week and they cannot give me an answer, so I thought I would ask other sellers if they have any advise.

[twyngwyn]

Did you ask to speak to a supervisor?

.....then you mention that you will contact the Ombudsman....

[rakem2011]

I did ask for a supervisor and got nowhere, so will keep that info in mind, thank you.

[rakem2011]

Can anyone give me directions as to were I can find my handling times for my shop, I have looked everywhere and am having no luck, I just want to make sure that the handling time has not been changed and may be causing this problem with my funds being on hold, any directions would be so appreciated, getting old is so annoying some times lol 

[eol-products]

Handling time is set on each listing when you create it or edit them. But you can do a bulk edit to change it in from your listing's page.

[eol-products]

Just checked one of your listings and shows 3 days in the postage information section.

[rakem2011]

Thank you for your advice I will go and take a look, have a gr8 weekend 🙂

[rakem2011 · Accepted solution]

Hi all,  well after ringing eBay at least 4 times my account has gone back to normal, there has been no information as to why my account was flagged and each customer service operator could not work it out, thankfully the last one I spoke to did an investigation and it is fixed, but still would like to know why it happened in the first place, anyway thanks everyone for your advise, have a gr8 weekend 🙂