As a Seller how do I Open a missing item case for lost

[tickford-t3]

G’day have a problem AP has lost my buyers item, I’m in WA was sold to a buyer who is also in WA Perth, Sent 27/01 normally takes 3 days to do delivery WA to WA, but AP misdirected item and sent it to NSW - Parcel has correct address clearly showing WA address - it’s now 17 days past, can I open a Case to claim under the Buyer/ Seller protection for this 

eBay item number:

174971024318

Sales Order Number: 05-08182-76382

Australia Post Tracking: R607048000576193

[jellybirddesigns]

Please remove all your buyers information - that's crazy to post it on a public forum.

What you can do is contact Aus Post tomorrow via a PM on their Facebook page and lodge a query with them. They are quite good at responding within a few hours.

[jellybirddesigns]

Just to add, you don't open a case on Ebay for a lost parcel - the buyer does that. 

However, you can appease your buyer by contacting Aus Post to enquire on your behalf.

Chances are they will get it  redirected correctly.

[tickford-t3]

Whoops will need help here as I can’t remove it , it’s locked - AP are useless already done that , 

[jellybirddesigns · Accepted solution]

If you have contacted them via message, what was their reply? If they have lost it, they will compensate you up to the value of $100. I've had a few issues and it's never been a problem to get a resolution.

[gutterpunkz05]

You might also want to change your own phone number.  Highly doubtful that you will be able to make a claim against ebay, as the item is still being tracked  with latest delivery now expected by 15/2.

[domino-710]

OK - that OP - pic will get taken down in a minute - where's the actual post labels. 

Sent???

Tracking???

[tickford-t3]

First I’ve asked Stanley to remove the photo

Now I’ve been in contact with AP but I must have got a Puppet they advised the misdirected item was on its way back to Perth and will be delivered on the 11/02 - As we converse the item  still hasn’t left NSW, all good just wanted speed things up for the Buyer on his behalf - will contact AP again - not a good experience to talk to AP as the last 4 calls in regards to this problem we have been put on hold for over 30 mins - any way will do the AP thing - thanx

[tickford-t3]

Photo is b4 taking to the post office - but I have advised tracking 

[domino-710]

Sent as a parcel - where's the tracking number. ??

All parcels have one.