As a Seller how do I Open a missing item case for lost

[tickford-t3]

G’day have a problem AP has lost my buyers item, I’m in WA was sold to a buyer who is also in WA Perth, Sent 27/01 normally takes 3 days to do delivery WA to WA, but AP misdirected item and sent it to NSW - Parcel has correct address clearly showing WA address - it’s now 17 days past, can I open a Case to claim under the Buyer/ Seller protection for this 

eBay item number:

174971024318

Sales Order Number: 05-08182-76382

Australia Post Tracking: R607048000576193

[tickford-t3]

No need it’s a Business phone number and it’s advertised over the internet so no issue there, have asked Stanley to remove photo

[tickford-t3]

15/02 ?? I’m looking at tracking it reads 11/02 as what AP told me,

not 15/02………

[jellybirddesigns · Accepted solution]

It will most likely be delivered this week - fingers crossed.

I've had a parcel go to a different COUNTRY before - was sending to the USA and it went to New Zealand.

Was ultimately directed back to me and Aus Post covered the cost of reposting.

[tickford-t3]

Ok - I’ve never had this happen before , will wait another 7 days I guess, also I will contact AP again

[tickford-t3]

I’ve advised the tracking number at the start plus as I said photo is b4 taking to the post office 

[gutterpunkz05]

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@tickford-t3 wrote:

15/02 ?? I’m looking at tracking it reads 11/02 as what AP told me,

not 15/02………

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Tracking is currently showing estimated delivery between  10/2  and  15/2.  So  15/2 is currently the latest expected delivery date.