As a seller what happens if the buyer wants to the return the item for no good reason?

[yali1857]

As a seller what happens if the buyer wants to the return the item for no good reason? 

Are we obliged to just give them a full refund even though their reasons are weak. 

My recent experience has really disappointed me. 

I don't run a shop, i'm just an individual selling things to declutter and help with the cost of living. 

I sold a skirt which was new with tags, it has simply been sitting folded in my clothing drawer. 

The buyer claims that the zipper at first was 'stiff and gets stuck' , and it had a smell of ' some kind of detergent' which she claims ' it's not a bad smell but concerns' that the skirt has been worn and washed. The she claims the stitching is not right and the fabric appeared odd and claims was possibly due to the ironing.

My reply was that the skirt is brand new hence the zipper being a little right. I could not have possibly washed a piece of clothing with the paper tag intact, and it definitely has not been ironed as the photos on my ad would reflect. The satin material has ceases once folder which I have captured in the photos and she would have seen in the photos. I didn't try to hide or cover anything. 

The item is not damaged or broken, it's sold as it was pictured, and she purchased with full understanding.

I can understand that people may changed their mind and I'm ok with that but I feel that on eBay a buyer can make any excuse to return an item and sellers can not do anything about it. In circumstances where they don't have a strong valid reason they should cover the postage cost otherwise the seller is at a loss. 

Its a skirt which retailed at $225, I listed the item at $99 and sold it to her at $70 taking in to consideration her concerns. 

I have contacted Ebay and to no surprise there is not much I can do, I feel that there is nothing in place to protect sellers from buys who are just unreasonable. 

I wonder if anyone else have had similar experiences. 

[sugar249]

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@sandypebbles wrote:

Ah, I've never had anything with a paper tag attached that has a detergent smell

Blind Freddy could see the buyer is full of it, they can't even make up 'believable' stories 

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OP mentions it has being sitting in their drawer for who knows how long,  and who knows what else they have done with it.

Paper tags don't repel detergent smells

[gutterpunkz05]

For mine,  your biggest problem is the buyer claiming the item has an odour, they do not have to prove what the odour is, smoke, detergent, camphor,pets, vermin  etc,  nor do they have to prove how the  garment came to possess any such odour.   They simply have to claim the garment has an odour, so you would be best off just accepting a return and losing the postage.  After all  how often  do you smell something, and the person next to you can't, or vice versa.

Virtually impossible to prove the item does not have an odour.