Asking eBay to step in to resolve buying experience.

[oddsandendsoz]

Hi all,

I asked eBay to step in to a purchase I made in December (which I discussed in another thread), for an item that did not arrive and for which I have been messed around in getting a refund. At first the seller stated they were having issues refunding in PayPal, and then stating that the refund should be processed 'today' and then again 'the finance team have informed me that it will be processed today', which was last tuesday!!!

I finally asked eBay to step in, only for them to close the case because of trackign showing it delivered, even though it was part of a 7 item combined tracking. I have ebay messages of the seller stating they did not have the item in stock, and also saying they were having trouble refunding through PayPal, and that it would be processed as above.

I have appealed and told eBay to read the messages, and that if it is not resolved I will be making a formal complaint to ACORN. Is there anything more I can do? I am so angry, this seller has had my $500 for a month now!!!

[oddsandendsoz]

I should add that I posted on the selling board as I never post on the buying board and so have no experience of those who offer advice over there?

I am guessing I have done all I can at this stage. Is there anything anyone can add? Looking at the sellers feedback I am not the only one to have difficulties in the last month.

[harley_babes_hoard]

did you happen to pay with a credit card through paypal? if so you may be able to go to your bank and do a chargeback.  I think you would still be covered if you used a visa debit, you will have to ask your bank. Apart from that not much.

[oddsandendsoz]

No, I paid from my PayPal account. As I stated there are eBay messages with the buyer first staing they had emailed me to let me know there was no stock, and would I like other stock or a refund. Then other messages saying they were having trouble refunding through PayPal and others promising me the refund would take place. I am hoping that eBay read the messages and realise that it is obvious that I have not received the item and that the tracking that shows delivered cannot possibly be the tracking for that item?

Very bad experience, they are selling a lot of items and they must have a few defects by now!!!

[harley_babes_hoard]

from your paypal account balance? then not a lot you can do.

How are you contacting ebay? email or phone. Emails are useless. I would ring ebay and ask to speak to a supervisor. Explain what has happened and tell them to read the messages.

[oddsandendsoz]

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@harley_babes_hoard wrote:
from your paypal account balance?

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Yes, I try to use the money from my eBay sales for buying. Having $500 wrapped up for a month is crippling as I am only an hobby seller!!

[harley_babes_hoard]

ok well as above ring ebay. If you don't get any joy there then ring paypal, same thing explain everything to them and say if you don't get a resolution swiftly you will be lodging a complaint with the Financial Ombudsman service.
here is the link, you can lodge online easily.
https://www.fos.org.au/

https://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/

[phorum_junkie*]

I don't buy a lot but if I am buying anything over $50 I don't use my Paypal balance, I make a withdrawal of all funds then pay using a credit card as funding. I then 'send' some money back to Paypal to cover any refunds, small purchases etc I may want funds available for.

[digital*ghost]

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@oddsandendsoz wrote:

I finally asked eBay to step in, only for them to close the case because of trackign showing it delivered, even though it was part of a 7 item combined tracking. I have ebay messages of the seller stating they did not have the item in stock, and also saying they were having trouble refunding through PayPal, and that it would be processed as above.

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I remember your earlier thread, and just wanted to apologise for not mentioning the type of dispute to open, because it seems like you opened an INR (item not received dispute), where it should have been INAD (item not as described). Whenever you do actually receive something, INAD is the way to go, because INR is saying you received nothing, while INAD is saying you received something, but it isn't what (or everything) you were supposed to receive. 

You can open a PayPal dispute after an eBay dispute closes, so I recommend opening one and using the Item Significantly Not As Described - Missing Parts, option. 

[designers*n*more]

Or maybe better to have opened a PayPal dispute because there is the option (I'm pretty sure) to select not all items received, or item missing, something like that.