Attention To those with eBay stores

[rocket2retro]

A message to long-term store holders.

Recenrtly the gallery photos on my older listings (approx more than 18 months old) have disappeared from a search.

It amounts to 108 listings with no gallery photos (or 11.4% of my total listings).

I rang ebay and it is 'a known problem' and given the old line 'we are working on it.' I was then told it had a fix timeframe of  January 12th 2016.

So basically 108 liistings (for which I am being charged the monthly listing fee) will have no gallery, will have little hope of being sold and will not be properly visible during the Christmas period (when there would be an increased chance of a sale).

Of course no offer of compensation was offered.

I was told that the temporary recommended fix is for me to reload all of my photos to the 108 listngs (approx 5 photos per listiing) that date from 18-30 months old). I can only imagine how long that would take (and it assume that I've kept every photo 've ever taken).

I wonder if there was a glitch whereby eBay could not receive their monthly seller's fees, if it would take them 2 months (at least) to fix it? I think not!

Anyway if you have older items in your store it might be worth having a look to see if you're affected.

[rocket2retro]

Thanks for your thoughts & comments. I can now see that my photos may not comply with the minimum requirements.

However I was not told that this is what is causing the problem. I e listings & the relisting.

I have tried cancelling some of the listings with the faulty gallery (using the 'reliist' button) and despite not adding new photos they now show up correctly with the gallery picture.

The thing I fiind frustrating is that I presume eBay downgraded my photos originally (to suit their old system requirements) and they now want you to upgrade your photos to suit their new minimum photo requirements. Is this the case?

To be honest if I have to go to this effort I'll probably just end the listings that don't comply. (and save myself some monthly eBay listing fees).

These items haven't sold in 2 years anyway, so I'd probably be putting in more work in to 'flog a dead horse'.

[thebookshuttle]

I had exactly the same problem, but with over 500 listings.  I wrote to customer service over a 6 week period with no solution offered.  Then the only solution they gave was for me to re-do the photos.  Like you, I don't have days to re-scan products and load up gallery photos.  Like you no compensation, they did not seem to care.  

As eBay sellers we are expected to, and I do take so much care with my customer service to maintain 100% positive feedback.  I go to massive lengths to solve problems with any of my customer's problems that may arise.  It is a pity that eBay does not have the same superb customer service that sellers work hard to maintain!

[harley_babes_hoard]

we all had to redo our pictures to comply, if you didn't do it when you were suppose to then you have to now. we were given plenty of notice.

[*tippy*toes*]

I don't know if eBay is playing silly buggers with photos, but all my photos I make sure are way larger than required. All over 1,200 pixels. One of my photos wasn't showing just now, so I checked it and it's saying 200 x 300. Not sure why it's saying that when all my photos are square. That was a recent listing too, so not one that's been relisting for over a year and forgotten about. It's probably just something to do with this meltdown, but I'll be pretty cheesed off if it's not.

[rocket2retro]

If the problem is with my photo sizes can you tell me why they wouldn't comply

All of my photos (even the older ones)  were taken with decent cameras at full-quality resolution (the 3 cameras I've had were 6, 8 and now 12mp)

I went to the original source photo from a listing & it was way above eBay's minimum size.

Does this mean I provided eBay at the time of listing a large sized photo & they have degraded it to meet their system requirements back then?

Now 2 years on these photos don't meet their new photo size requirements

I need to know this if I decide to use the original photos (which may not be suiitable in that case)

NB I do edit my photos in Picassa & use Auctiva to list my eBay items

Thanks

[harley_babes_hoard]

yep that probably was the case back then. But now you have to increase them. Part of doing business on ebay is we have to follow their most of the time, stupid policies.

your pictures have to be at least 500 pixels on one size to comply