Australia Post long delivery times, missing items & insurance.

[trrautoparts]

I am having so much trouble with Australia Post delivery lately, and just wondered if anyone else is having similar problems.

I use eParcel for all our deliveries, and have had quite a few items in the past few weeks that have taken over 2 weeks to be delivered.  When tracking these items, they haven't even been updated in the AP system since the lodgement!  I have tried contacting AP but all they do is just open another case *sigh*.  Sometimes the item turns up, but quite often the item is never seen again... well at least is never returned to us!

I have also considered using the insurance option for my parcels, but that is only going to increase the cost.  Is there a way that this insurance can be an option that the buyer can choose as an extra charge if they wish to???  I have looked into the postage options, but can't find anything for insurance.

Any feedback, help or suggestions?

[dazzledayz]

Any transaction that was paid for using PayPal and was sent with tracking (and recorded as accepted) should be covered by PayPal Seller Protection.

I had this happen to me a few months ago and payPal covered the loss to both the buyer and I.

You may have to get the buyer to open a PayPal case to which you answer with the parcel details (tracking number).

That was enough for PayPal in my case.

Good luck with it.

[trrautoparts]

Thanks for that, I have never used PayPal for this type of thing.  I will definitely be giving this a try next time.

[lyndal1838]

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@trrautoparts wrote:

Thanks for that, I have never used PayPal for this type of thing.  I will definitely be giving this a try next time.

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Are you saying that your buyers have never opened a paypal dispute against you?

[trrautoparts]

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@lyndal1838 wrote:

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@trrautoparts wrote:

Thanks for that, I have never used PayPal for this type of thing.  I will definitely be giving this a try next time.

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Are you saying that your buyers have never opened a paypal dispute against you?

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No, we have had disputes from PayPal in the past, and once we provided tracking etc, the dispute has been closed, but I didn't realise that they buyer was refunded as well.  Recently though the items have turned up after about 2 weeks, so it has never gotten to that stage.

[lyndal1838]

The buyer doesn't necessarily get refunded in a paypal dispute.  They need to have qualified for Buyer Protection.  As paypal say....they are not an insurance company.

[jbmbkb]

ive had alot of trouble with australia post lately both as a buyer and seller with late or missing parcels .most have worked themselves out in the end, but good old aussie post is going to cause me to recieve my 1st neg feedbacks ever ,the way things are going.

[trrautoparts]

Sorry to hear you are having problems as well, but also glad to hear we aren't the only ones!

[*tippy*toes*]

Interestingly, it has been the opposite for me lately. Parcels that would normally take 2-3 weeks to arrive (Vic, WA, FNQ) have been arriving in 2-3 days (I'm in regional NSW). I've just been posting at regular parcel rate, paying over the counter at the PO. I don't expect it to last, but I'm making the most of it while it does!

I'm not in the express network, so express is a minimum of 2 days and most have been arriving as quick as what they would have had I sent express.

Hopefully you can get it sorted. Frustrating for both you and the buyers.

[typhoon4u]

It seems to be either running hot at AP or cold to a standstill.

I've had batches of satchels (sent over a few consecutive days) go missing even with tracking, taking 3 to 4 weeks to be delivered.

AP's response, even after tickets, has never been very favourable. Claiming not to know where my TRACKED parcels are...?

Had one parcel go back and forth over the nulabor 5 times. (needed to go from WA to NSW) 

AP still claimed they didn't know where it was......

Had to send my customer a replacement order express as I didn't know when the east/west ping pong would end.....