Australia Post long delivery times, missing items & insurance.

[trrautoparts]

I am having so much trouble with Australia Post delivery lately, and just wondered if anyone else is having similar problems.

I use eParcel for all our deliveries, and have had quite a few items in the past few weeks that have taken over 2 weeks to be delivered.  When tracking these items, they haven't even been updated in the AP system since the lodgement!  I have tried contacting AP but all they do is just open another case *sigh*.  Sometimes the item turns up, but quite often the item is never seen again... well at least is never returned to us!

I have also considered using the insurance option for my parcels, but that is only going to increase the cost.  Is there a way that this insurance can be an option that the buyer can choose as an extra charge if they wish to???  I have looked into the postage options, but can't find anything for insurance.

Any feedback, help or suggestions?

[trrautoparts]

Yep you aren100% correct. Where the parcel is going and where it ends up in AP system are two completely different things. 

[amber-eyed-girl]

As a buyer, I am waiting on three parcels from eBay sellers. Sellers posted promptly. Have bought from them before with quick delivery. Tracking on AP shows the parcels as scanned at my local sorting centre, then nothing. For the three, the last was scanned there Wed. That normally means delivery one or two days later, which has just passed. The first parcel has been sitting there since Monday. So yes, something is on slowdown at AP. I am in Vic.

[typhoon4u]

Don't be too surprised if the next scan is back where it came from....yo yo style.....

[amber-eyed-girl]

Had one of those about three months ago. The seller chased it up and it got moving back to me again.