Auspost is ripping up Ebay sellers and customers!

[ga-540169]

In my other account I sent items in a C5 envelope, in the back clearly state up to 500g and 200mm

My orders are FLAT, 250g and 100mm

Since last week I start receiving email from customers that they were left a collection card and when they go to the post office they said they need to pay extra because was "not enough postage"

I tell my customers to pay and email me the receipt for refund

I'm paying a lot of $5.65, $7.65 $9.10 and so on

I'm losing money and dont know what to do.

Any ideas? anyone can help please?

[davewil1964]

That's fine if you don't have a MyPost Business account. At which point they have leverage.

I prefer to treat such matters with facts, rather than ignore. Maybe that's just me.

[jfmgray]

---

@jfmgray wrote:

I received a payment notice today from Australia Post stating that 6 of my C5 envelopes shipped on the same day were underpaid postage as they were over 20mm. They charged me the difference between the C5 pre-paid cost and $8.95 parcel rate PLUS $1.50 admin fee per envelope.  Well I have been sending CDs in C5 envelopes for 10 years (average about 10 per day) and I have never received a single underpaid bill before. the items are all under 20mm and are lodged over the counter at our post office.  I am appealing the payment notice. 

---

....and my appeal was successful - AP withdrew the underpayment bill.  In the meantime I have been asking my Post Office to physically check each c5 envelope I lodge just to satisfy (and protect) myself. Most slide freely through the slot and some need a tiny bit of encouragement to slide through.  I assume the 6 that were pinged needed thatb tiny bit of encouragement - literally 1mm thinner and they would not touch the sides.