Aust Post Customer Service explanation re delivery delays - gobbledegook

[jorayjen-1]

Can't believe what they're saying now  

Spoiler

Spoiler

Australia Post CS seem to be interchanged with eBay CS

Here's their explanation as to why a satchel sent from Victoria, bound for Western Australia, went via Qld and NSW, arrived a day after my Buyer had left on her around Oz trip. She had purchased a Camps Australia travel guide...

When satchels leave a sorting centre, they go on the first available truck no matter which direction that truck is heading (my opinion is to make their clearance rate look good?)

If I wanted to make sure that it travelled from Victoria straight to WA, I would need to use Express Post (I am well outside the Express network)

I queried that it was marked as delivered on the 14th Dec, as I knew that no one was home, and was told that although it was marked as delivered, that did NOT mean that it was delivered, just that it had been collected from the PO by the parcel contractor.

I had been hoping that because they weren't home, they would be carded and then the book would be returned to me and I could give her a refund.

Aust Post and eBay estimated delivery dates are so out of whack, it's not funny.

I'm sure I am not alone with this problem - Jo

[jorayjen-1]

Ah, therein lies the problem....

The book has been 'delivered' on 14th December, no one there...

The satchel should have been taken back to the PO and recipient carded. After a fortnight, it should have been returned to me.

Not gonna happen, so we all lose pffft

Jo

[jorayjen-1]

I totally agree with you Lyndal 

I too have a great Postie and the parcel contractor is one of the best ever and I let them know how much they are appreciated whenever our paths cross - it seems to be the system needs sorting not those at the start or the end of the journey.

I had never had problems with late and misdirected mail until the last 12 months or so but instead of the occasional hiccup it was, I am finding that 50% of my items make good time, 40% seems to take longer than eBay estimates and there are about 10% that take a scenic route. Apart from this particular issue, I am still trying to sort out two major malfunctions with AP from November - no joy yet.

I keep an eye on items posted and sometimes have to email a Buyer letting them know that an item is waiting for collection and they say they were unaware of being carded.

I feel sorry for the good AP employees who have to face the unhappy response from the public to the 'bad' sections of Ap.

Take Care - Jo