mmm .... still mulling over eBays new proof of delivery requirement.......
What will be accepted as proof of delivery?
If a buyer opens a request about an item they haven't received, you can resolve the request by providing proof of delivery. We ask you to provide tracking information that shows:
- The delivery status of the item as delivered.
- The date of delivery (which shows you sent the item within your stated handling time).
- The buyer's address, displaying at least the town/city or postal code of the address shown on either the Order Details page or PayPal's Transaction Details page.
- For items valued at $750 or more, proof of the recipient's signature.
Oz Post has certainly increased its scans of tracking, however it is not something that is a given or low risk enough for me to leave to the postal gods and goddesses.
So what I think I will do each and every time a parcel does not track as delivered and a buyer opens a eBay money back guarantee case is open an Australia Post investigation, and request their written confirmation that item was delivered 
Not sure what happens in the meantime as eBay seem to want to race these cases through a quick timeline, and Australia Post investigations are pretty slow in comparison .... and AP just might be getting a whole lot busier during November and December.
If eBay don't let Oz Posts due process take its course that will be interesting too 
@fetzerveeble wrote:
@thecatspjs wrote:
So what I think I will do each and every time a parcel does not track as delivered and a buyer opens a eBay money back guarantee case is open an Australia Post investigation, and request their written confirmation that item was delivered
Who says AP will produce written confirmation? Is that something they promise as part of the tracking service?
Just curious.
When you request AP open an investigation into a missing parcel - you either receive written confirmation of the outcomes of the investigation (or get a phone call and can subsequently request writtne advice) , which is either a statement that investigation finds item was delivered, or that AP admit that it can not be traced and offer you compensation for post cost
@jensmanchester-australia wrote:kazam - my understanding of the system is that in the US originally just clicking on any link to send an email opened a case and triggered a defect but that has or is being changed so the buyer can now send an email without a seller receiving a defect.
Hmm, that may actually relate to the new option they're putting in the menu when a buyer contacts a seller. In the info, the way it's worded (specifically, adding a new option >this option won't) makes me think that it's only the new, general contact option (I have a question....) that won't result in a defect, especially because yesterday, I was looking at the Fall release for the US, and they mentioned that in the near future, they'll actually introduce methods to look at general messages and communications between buyers and sellers when they select these other topics in order to pick up indications that an item is being returned for not as described (so, they're focusing all their efforts and resources on invading what little privacy you may have when communicating with a buyer, just so they can defect even more sellers - can't let any get away with even a suspected little flaw! 😞
Buyers will see the appropriate help options in My eBay based on where they are in the after-sale process, reducing instances where they may inadvertently cause a defect.
For example, we're adding a new option to the Contact Seller form, allowing buyers to ask you a question about an item they've purchased or send you a message after the sale. This option won't be considered a request or case and won't impact your seller performance.
