Aust Post complaint again

[pippasafe]

What are they thinking just a major rip off I would say .

Posting out today 17 Aust Post satchels only to learn we no  longer get a lodgement reciept only get the little sticker on the satchel so how the heck are we to know what tracking number belongs to what stupid, said this to the girl behind the desk was informed they scan it then it goes into the system .

Thats well and good for them .

I for one do not trust there scanning system I wrote  few months back had posted a reg insured item it never arrived and it never showed up on the website .I did get my money back because I did have proof.,but even then it took 6 weeks .

Aust Post needs to wake up .

If we have something go missing we have to prove it .

Its about time Aust Post workers have to have police checks yes I am serious they handle 100s of  $ worth of goods a day .

Where is our protection from them seems to be getting less and less .

[australiapoststore]

Hi digital*ghost & thecatspjs,

As sport and play mentioned, Click and Send should keep the same tracking number when lodged correctly over the counter. I’m really sorry to hear that this has not been consistent for you. It’s really important that we are made aware of any issues like this so that we have the opportunity to take necessary action.

You can report post office complaints to us by calling 13POST or by completing the Contact Us form which is available on our website via the link below. For any issues with Click and Send, please call the customer service line on 1300 662 710.

http://auspo.st/17VvD1L

Hi crickey*mate,

Thanks for sharing your feedback. Regular delivery is our economy service, it includes delivery to the address provided by road. You can check estimated delivery timeframes and postage costs on our Online Postage Calculator. This is available on our website via this link: http://auspost.com.au/apps/postage-calculator.html

Hi chezzy, & cq_tech,

Standard articles do still include up to $50 compensation, however this is at Australia Posts discretion. To ensure that your articles are covered for loss, damage and theft, I would always recommend using our Extra Cover service.

Hi jawsnine,

I can definitely understand your disappointment. The posties and contracted drivers always attempt delivery to the front door where possible, however there are some exceptions which include apartment blocks, high-rise buildings or properties which have a gate blocking access. To ensure the security of the mail the drivers cannot leave the mail unattended to gain access to these types of properties.

If your property cannot be accessed by a postie or driver in this circumstance they will leave a collection card advising which post office you can collect the item from. If you wish to discuss further then please don’t hesitate to call us on 13POST.

Kind Regards,

Mel
Australia Post

[thecatspjs]

Hi digital*ghost & thecatspjs,

As sport and play mentioned, Click and Send should keep the same tracking number when lodged correctly over the counter. I’m really sorry to hear that this has not been consistent for you. It’s really important that we are made aware of any issues like this so that we have the opportunity to take necessary action.

You can report post office complaints to us by calling 13POST or by completing the Contact Us form which is available on our website via the link below. For any issues with Click and Send, please call the customer service line on 1300 662 710.

I don't want to complain about my local post offices, they are brilliant,

According to my experience, consistent with previous advice AP provided on these boards, whenever you use additional services with click and send (not ebay satchels), it does not keep the same tracking number you have to have a sticker placed on it - three different post offices same outcome for anything requiring signature on.delivery and for express service.

Whilst there well might be a particular knack of entering data at the PO level, it is certainly not my role as a customer to even know this information.   I should not even have to think about it. The lack of support that is provided to AP and PO staff and their contractors in relation to training and policies is so glaringly obvious in virtually every contact I have.

Further Mel, I don't mean to be rude, just honest, IMO your advice on these boards on a number of occasions, including most recently  in relation to the 3kg express ebay satchel, has been "questionable" at best, plain wrong at worst. 

[thecatspjs]

Regular delivery is our economy service,

Mmm always thought that regular delivery was simply a standard service.

[foxette-in-sox]

The AP complaints process is a joke-

Copy & paste responses via email that have NO relevance to your complaint OR worse still,state your issue is resolved.

Call centre staff tell the same lie repeatedly because they are uninformed

NO notification to customers re alleged ceasation of the Standing Authority for registered mail that has been in place for 6 YEARS

The links for complaints are a waste of space.X-(

[arnl7178]

Whilst there well might be a particular knack of entering data at the PO level, it is certainly not my role as a customer to even know this information.

Absolutely. Well said CatsPJs

Sadly, AP rarely take any responsibility for their "service". 

The fact we have to pay EXTRA to ENSURE our articles are delivered (SOD) is a classic example.

Mel recently posted that their standard service is the economical service by road and recommends paying more for either signature on delivery or insurance.

Well, I'm happy to pay for ECONOMY SERVICE so long as you SERVICE my needs without my having to pay EXTRA for you to do your job. 

That would be like me giving my customers two choices.

1. Regular packaging service - I'll throw your item in a satchel and pray it makes it there intact


2. I"ll charge you an extra $5 to actually pack the item properly

It's ridiculous. It's my job to pack my items, AP's to deliver it. You shouldn't have pay extra to ensure the job is done right.

[punch*drunk]

The Click and Send express option is not there for small parcels. I watched the screen when they entered mine th other day because there was another thread with the same problem.

I dont send much by express, but I'm interested to know why there is a discrepancy.

Today when I posted my small parcels I noticed the option for express has magically appeared. Must have just been on holiday 🙂

[pippasafe]

I think you need to send a few parcels  try the other side of the counter .

Aust post service is terrible a lot of the workers have no idea what they are doing ..

No other company would get away with what Aust Post do .

[joannesroom]

You are getting 2 tracking numbers when the Australia post girl is putting it through as a regular parcel & not going down the list to the click & send, where she only has to scan the barcode on the box. So next time tell the girl to go down the list to the click & send  then if you require signature just click on it on the next page.

[best.buys]

and when your at the butchers stand behind him and tell him how to cut the meat, then drive out to the farmer and tell him how to milk the cow.

do you get it?

the customer should not be telling the A.P. worker how to do his job.

[davewil1964]

I'm sure Pippa has probably worked it out in the last three months, or she would have been back.