AustPost now has tracking on everything- does PayPal accept it?

[kustomizer99]

AP still 'offer' a signature-required 'service' for $2.95, but will now PP accept the standard tracking as it pertains to Seller Protection?

I hope so, this would save a packet and increase sales. I for one would certainly start listing a heck of a lot more.

[punch*drunk]

If you process the parcels through click and send they have to be scanned at the post office and the online tracking ticks all the boxes for seller protection. It has the acceptance from the post office and the customers address.

Not too sure how it works if you dont go through click and send, I did notice today that the prices were exactly the same (I used to pay $155 extra for the tracking on my click and send parcels). If you get a print out that shows the postcode and the tracking number, then it probably should qualify, providing of course paypal havent had any recent policy changes.

[kustomizer99]

I was at the PO today and sent a small package. The price for basic postage had gone up to $6.95 but it now includes an online tracking number which is printed on the label and the receipt. However, I also bought a 'signature required' sticker for an extra $2.95 just to be sure of PP seller protection. It had the exact same number as on the label, though -- even the PO employee didn't understand it!

I don't use click and send.

[punch*drunk]

Did the receipt also have the postcode of the recipient?

If so, it should qualify. Paypals terms were amended a while back to include a post ofice receipt with the recipients postcode as sufficient proof for seller protection. I''m sure somone will come along soon with a link to the terms just to be sure.

[punch*drunk]

My post office ladies struggled a bit too.

She didnt know whether to select C & S or Parcel Post, I can understand her confusion though, the C & S labels still have Parcel Post across the top of them 😐

[kustomizer99]

Hi, that's a good question, but no, the postcode is not on the receipt.The tracking number is called 'article ID'.... I wonder if that will be good enough for PayPal?

At the bottom of the receipt it says 'track your parcel at austpost.com/track'

[shypansy]

Not too sure how it works if you dont go through click and send, I did notice today that the prices were exactly the same (I used to pay $155 extra for the tracking on my click and send parcels). If you get a print out that shows the postcode and the tracking number, then it probably should qualify, providing of course paypal havent had any recent policy changes.

You should not have had to pay an extra $1.55 on top of Click & Send costs,  the tracking was included in the initial price,  the basic $1.55 option was for non C&S items, but wasn`t sufficient to satisfy paypal anyway.  but I suspect you probably had two different tracking numbers on your parcels.

Happy to be corrected if I am wrong.

[shypansy]

I am referring to C&S satchels and Aus Post flat rate boxes,  so if you were referring to your own packaging,  then my comment is not relevant :8}

[punch*drunk]

I was referring to my own packaging shypansy, most of my items are too big for satchels.

kustom, without a postcode or address, its not going to satisfy seller protection requirements.

Here is the policy,

Proof of Shipment

The proof of shipment accepted by us as set out within the “proof of shipment” section within the “Manage customer concerns” page of our website.

What is proof of shipment?

At the very least, your documentation must include the date the item was sent, plus one of:

An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable),

or
The recipient’s delivery address showing at least the state, city and postcode (or international equivalent),

or
A receipt from Australia Post showing at least the recipient’s suburb, city or postcode (or international equivalent).

Its a little confusing, but perhaps if the online tracking shows delivery to the correct suburb it may qualify, but you wouldnt be able to guarantee that would happen every time.

[aj111003]

I sent a parcel which was over 1kg to Melbourne last Thursday, (4th April) and it had the postcode appearing on the top of my receipt (above the Article ID). so unless things have changed since then, the postcode should still appear on the receipt when lodged over the counter.