Australia Post have stuffed up big time! :(

cq_tech
Community Member

I've been incredibly fortunate in that I've not had a single misdelivery or item of lost mail in several years. Until today, that is, and it couldn't have been at a worse time if they'd actually tried. I sent a 500g Express Post parcel to Lot 13 Collins Promenade in Ingleburn, NSW yesterday, and about an hour ago decided to check and make sure it had been delivered.

 

Yes, it certainly was, at 1225 today, except that the bloody morons delivered it to an address in Thomastown, Victoria! I've just got off the phone from AP and they can't do anything now until next Monday, when they'll speak with the postman responsible, but I'm absolutely furious as there's not even a Collins Promenade in Thomastown. There is a Collins Street, but it only goes up to number 8, so I'm buggered if I know where my parcel is, but as I told the fellow at AP, I don't trust the recipient to return it, even though it's not eBay related.

 

Sadly, it was a surprise Xmas present for a close friend of mine, and the fact that it would have been completely unexpected makes no bloody difference in my eyes. I told him that I'll be taking the matter to the Postal Ombudsman, and also made sure that there is a discretionary insurance payout available of up to $50 plus the cost of the express post satchel (another $10.55), which will cover the value of the item I sent, but that's not the point.

 

I'm currently very angry and also quite upset as it was the only Xmas present I sent this year and I was so looking forward to imagining the look on the recipient's face as it was opened, and now I've been robbed of that one and only pleasure I'd been looking forward to this Xmas, and I'm extremely pi$sed about the whole rotten business.

 

Because there's no similar addres, I can't even write a letter to the person who received it, so all I can do is hope that they're honest, although my experiences lately tell me that people these days are generally quite the opposite. I have just seven words for Australia Post right now... F#ck you and have a lousy Christmas! ๐Ÿ˜ž

Message 1 of 41
Latest reply
40 REPLIES 40

Re: Australia Post have stuffed up big time! :(

clarry100 wrote: Any ideas on who/where to contact AP about this kind of thing?

As Cindy has already stated, 131318, or their email address is customerservice@auspost.com.au

Message 31 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

Thanks guys. Your help is appreciated.
Yes we had a low key family Xmas. Were have a 4-yo in the house so that always keeps it in perspective.
Happy and prosperous New years to yas.
Message 32 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

We found out some more today about our missing box from China....

It seems it was rejected in Sydney by Australian Customs for some reason. We don't know why.

It was then returned to the shipping company in Shanghai, China. They did not tell us about this.

They have since re-packaged it and sent it back to us again.

They also don't understand why customs in Sydney rejected it. There's nothing illegal in it. Just crochet headbands.

So now it is in transit back to Australia again.

 

All very confusing really. So now we just have to wait again as apparently it is not lost just in trasnsit.

Message 33 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

Update.....
The shipment arrived with us on Friday. Had been back to Shanghai repacked by the shipping agent and then sent again. We are still none the wiser as to why Sydney customs rejected it. Perhaps we will never know.
Ah well we now have our well travelled stock we ordered. All is good.
Message 34 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

What about the letter that was addressed to Heidelberg in Victoria sent from Queensland, it arrived eventually to the correct address via Germany.

Message 35 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

 

@duck---dodgers wrote:

What about the letter that was addressed to Heidelberg in Victoria sent from Queensland, it arrived eventually to the correct address via Germany.


I've had a letter addressed to Darwen in Wales, UK delivered to my post box of the same number in Darwin NT.Woman LOL

 

 

 

Message 36 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

Hi CQ, Guys!

I have an update too just letting you know I received my Item on the 6th of January, I was so excited it arrived.

THANKS for all your help

CindySmiley Happy

Message 37 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

I'm pleased to hear that it eventually turned up, Cindy.

Better late than never, I guess. ๐Ÿ™‚
Message 38 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

Hi Bill!

THANKYOU, YEP for sureSmiley Happy

HAVE A NICE DAY!

Cindy

Message 39 of 41
Latest reply

Re: Australia Post have stuffed up big time! :(

I also had a package rejected by customs recently but mine was from Bulgaria. No notification it was rejected they just sent it back, and no information why it was rejected when I asked Australia post about it. Here's hoping it gets through a second time.
Message 40 of 41
Latest reply