Australia Post on the ball...NOT !!

[Anonymous]

Both myself and the buyer received the following

email today ( 22.08.13 ).

Date/Time 15.08.13 09:33:44

Current status Awaiting Collection at Post Office.

Important: Your item will be held for a limited period.
If you cannot collect it or arrange collection within 5 working days the article may be returned to the sender. 

It's little wonder some items get returned unclaimed.

[davewil1964]

I suppose that's why you can check the tracking yourself.

[thecatspjs]

Unacceptable.

Unprofessional.

Unfair.

[australiapoststore]

Hi termalert,

Sorry to hear that you had not received a card or anything notification that the item was awaiting collection for you at the post office. A card should be left at the front door or letter box when attempting a delivery.

You can certainly call 13 POST or email us via our contact us page on our website to log a complaint.

http://auspo.st/15EYzb8

We are also able to request for the post office to hold the item longer if you are unable to collect it within that time.

Priscila

Australia Post eBay Store Team Member

[thecatspjs]

Pricilla did you even read the opening post ???

The issue is to do with the unacceptable delay of the tracking advice email sent to the sender and addressee.

You do not do Australia Post any credit, by not responding to the actual issue raised.

IMO it just serves to further demonstrate and reinforce that the customer service responses of AP leave a lot to be desired.

[annies_fancy_dress]

Are you sure it's legit?

If a scammer got into the other's email then they may have yours too, the email may have a malicious link.

[lovemyford10]

AP seem to be a law to themselves of late they are making far to many mistakes eg  not carding items not showing on tracking .

Recently sold something from the time of mailing yes it was handed to a PO they scanned .it never showed on the website all it showed was no entry found .

Aust Post seems to answer to nobody and they are doing a terrible job .

They take no responsibility for anything . 

[lost*over*time]

And this is just one of the many reasons that we stopped using Australia Post for 99.9% of our parcels months ago.  The impersonal 'just a number' approach to customer service displayed by AP is not something I want to expose us or our buyers to.  Ya know, when sellers do EVERYTHING in their power to keep their buyers happy, then send off a parcel for which we pay premium rates, to have it turn up at it's destination damaged, with no explanation, apology or accountability is just BS. 

If I were to treat my customers the way AP treat theirs, with such a lack of care or regard, I'd be out of business!

[languidlady49]

how did AP get their email addresses?

[thecatspjs]

You can request Aust Post tracking event advice be sent via email to your buyer and/or yourself when you process your parcels online through Click and Send.  Processing ebay sales through Click and Send imports buyers details including email.

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