on โ10-09-2018 07:08 PM
This is purely venting, after an annoyting, time-consuming episode.
I noticed tonight that I had a message that read (something like) "Good News - your items now qualify for 'Best Offer'. Customers really like this, because bla bla bla"
Since, as far as I could remember, my items ALWAYS qualified for this, and I almost never use it, I found this information odd but otherwise uninteresting, until I discovered that ebay had apparently arbitrarily applied 'Best Offer' to a whole swathe of my items.
An annoying phone call ensued, during which i asked them if they could stop doing this, and please remove the 'Best Offer' options from the items they'd applied them to. I was told there was no way they could do this in bulk, but the 'good news' was that I could go through all the auctions one by one and do it myself.
I explained that I realised this in the first place, and hung up. Luckily I managed to find themall and remove them before anyone actually made an offer and things got tied up while I declined it and explained to them why it shouldn't even have been there.
Ok. Back to normal viewing. Thanks.
on โ12-09-2018 11:56 PM
Goddammit, they did it again! This time without even notifying me.
I was checking through my items, and realised I hadn't actively scanned them to see if any of them had been put into 'best offer' mode, and sure enough, it had been aplied to about a dozen or fifteen of my items - completely arbitrarily as far as I can see.They had nothing in common. Some were re-lists, others were only a few days old; some were a little ambitiously priced, a couple were so rockbottom I'd almost not bothered listing them. They had nothing in commnon at all, and they were listings that had been up for some time, and not all originally listed at the same time.
I'd already had a rather annoying day, and it's probably good that it's too late for me to ring them up at the moment, because I'm spitting chips about this. What's worse I know that another phone call would be as pointless as the previous one. I don't want to say this, but many of the first-line ebay operators I seem to get not only have trouble communicating or digesting information, but it's clear that they're also woefully under-informed by their employers, and simply don't have more than a tenuous knowledge of the workings of the company they're representing. At least twice I've had to explain how something works to them!
I really think I'm going to have to put a disclaimer on my items. This is just completely absurd. I'm going to have to religiously monitor my items to weed out these damn arbitrary alterations. Again, I managed to get in before someone actually took 'me' up on any of those offers with pre-set, arbitrary alterations.
I'm probably going to regret posting this. To anyone else who this is happening to, I seethe on your behalf.
on โ13-09-2018 12:03 AM
@pancaket52 - yes, do keep your eye on it, because I was aware of that new default trick, and my auctions are still having it applied days after they've been listed.
on โ13-09-2018 10:45 AM
on โ13-09-2018 01:41 PM