Best way dealing with senseless and groundless neutral and negative feedbacks

[chloesfashionline]

Just got another groundless and senseless neutral feedback received from a 0.99 cents item, any tips everyone dealing with those? Know its part of the game but do gets frustrating at times

[zo_bella · Accepted solution]

Very frustrating, It does get easier to handle.

My tips are , do not reply for at least a day so your response is not a reaction to that neutral.

Try not to take it personally, focus on all the lovely positives you have.

[davewil1964 · Accepted solution]

Don't sell things for 99c?

After all people value things by what the things cost them. A 99c purchase doesn't have the same level of ownership as a $100 purchase.

And the same item bought for $100 will elicit less negatives, as the purchase price is part of their validation. ie The more they pay, the less likely they are to admit they made an error.

[chloesfashionline]

Thanks so much, will take your advice Really great help!

[chloesfashionline]

Thanks much Dave, yes you actually got a point. Just a new seller and trying to try each selling methods that work will best work , but will definitely will have a good think of it:) Cheers!

[jhyll]

Neutral feedback - ‘’’had alot of trouble gettin item from post office as it wasnt left at my address’’’

Seriously why would the courier leave the parcel if no one was home?

I went to the trouble and expense of having the parcel sent via courier for a speedy delivery.

Buyer never left her contact number and took 3 days to respond when I asked for it – by which stage I had already authorised the parcel to be sent.

Courier advised me that no one was home I immediately contacted the buyer texting and calling to let her know what to do to get her delivery.

For all this I get neutral feedback….oh I am so disappointed

Any suggestions? 😞

[mandys-bargain-clothing]

ring Ebay and ask them to remove the feedback on the grounds that the comment does not reflect on you or your service

[thecatspjs]

I think that sometimes if you use a service or courier other than Australia Post and it this is not indicated in your listing then this may serve to annoy some buyers. 

I know myself that having to supply my contact details to seller to pass onto a courier and then having to tic tac with the courier to organise a suitable delivery time would annoy me if it was not mentioned in the listing. If the timing of sending a parcel is contingent on having contact details of a buyer then this needs to be made very clear in the listing, on invoices etc etc.

I take my hat off to anyone who uses a service other than AP, however I think type of delivery service needs to be explicit in listing as well as making it clear to buyers there is an extra step involved in getting the item delivered.