Blocked buyers

[australianbackyardplantsandseeds]

blocked a buyer a few months back  when I determined that they were trying to steal from me claiming that they had never received the item when in fact they had. But last week they made another purchase from me using the same Ebay name. So I'm wondering how they can do this when I have blocked their username?

I actually took a screenshot when I went to block them again, and realised I already blocked them.

They stole $33 from me. 

I did try to get a call back from ebay in the help section (because their chat people are useless), and after having taken note of their hours, today suddenly they weren't working at 11am friday;

[twyngwyn · Accepted solution]

Keep at them and ask to speak to a human…….

[gutterpunkz05]

Cancel the sale with reason, something wrong with buyers address, (it is on your blocked buyer list)

This is how I have previously been advised to proceed in such and similar cases.

[twyngwyn]

different ISP.....work & home?????

[mytreechange]

Surely the ISP shouldn't matter, it's the username that's been blocked. 

If a blocked buyer can just go to a different location to circumvent a block, then we'll all have trouble with a problem buyer at one time or another.

[earl_dean]

Sometimes they change their user name ever so slightly, I had this with a guy that bought hundreds of dollars of stuff then said he never got it, over 6 shipments, but then said he did once he got a refund. I did what the previous person said - send a refund and say problem with buyer address and block the user name again. Good luck!