I recently returned to ebay after some time away, and began selling again. I set up turbo lister with templates etc, and I had access to business policies (which I thought, at this point, every account was supposed to at least have access to. Didn't they begin roll out a year ago?). Anyway, the policies were set up and working, I was listing items and it was all fine. I was definitely using business policies and having them carry over to the auctions without an issue when I uploaded a listing.
I updated turbo lister in order to get it to recognise a new store catagory and when I opened it business policies were completely gone. All my auctions in turbo lister have been set to a default, and will require me to manually go through and update each one to get the details back. I do have a backup from before the update which I assume will contain the info of which policies were attached to which listings, but without TL recognising policies, restoring it wouldn't fix the issue, I need to fix my account/TL first.
I have been trying to fix this mess all morning and this is what I have found
- I do not have access to 'business policies' in the my account tab so I am assuming I should never have had them in TL to begin with? That's very upsetting because I spent a long time setting them up in TL just a month ago and while I know some sellers dislike them they suited me really well.
- I see a banner in my selling page which says 'sell faster with business policies' but it is NOT clickable in any way. Should it be? I can't find any way to opt in. I've been through all the seller pages etc and it looks like I do not have access to it, or access to opting in at all. Strange since I listed with them on Tuesday without an issue.
- If I click opt in on TL, or any of the links relating to business policies, it opens a blank notepad document with an error which says 'the filename, directory name, or volume label syntax is incorrect'
At this point my best conclusion is that I never had access to business policies, TL glitched and gave them to me but they're gone now, and I am faced with manually updating everything in TL to not use the policies (I only have 20 active auctions but I have a number of inactive ones sitting in TL). Is there any other option for me atm? Anyone know how to fix it? What if I go and do it all manually and the next time I update TL the business policies come back and wipe all my manually entered data! I can't switch back and forth constantly!
I have been trying to contact ebay all morning but their chat program keeps dropping out and saying there are no available agents when I finally make it to 1st in the queue. I dislike the phone and I know if I email them I am going to end up with someone who doesn't speak english sending me copy/paste of the help files I have already read. I have read everything there is to read and nothing seems relevent to this issue.
