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my buyer has a false shipping address

I have had buyers who have false shipping addresses. I send the shipping quote via invoice and when it comes to shipping the item the address is actually a completely different country where shipping is usually higher. I refunded a recent buyer's pay...

eBay Inc. To Ask eBay Users To Change Passwords

Hello, Earlier today eBay Inc. announced it is aware of unauthorised access to eBay systems that may have exposed some customer information. There is no evidence that financial data was compromised and there is no evidence that PayPal or our customer...

User avatar by • eBay Employee
  • 1382 Views
  • 10 replies
  • 0 Helpful

Resolved! Missing Listings

We have a non-store ID where we list Auction style listings only. At the moment we have 29 active auction listings on that ID. Under SELL lists on the left side when I click Active all 29 show up. But when I am actually in one of the listings and cli...

User avatar by • Community Member
  • 510 Views
  • 8 replies
  • 0 Helpful

Resolved! Strange Buyer Activities

2-days ago we had a BIN item ordered and not paid yet from a buyer with user ID "xyz-abc". Not the real name just for illustration. Just now another of the same item but a different colour has been ordered and again not paid with a user ID "xyz.abc"....

User avatar by • Community Member
  • 709 Views
  • 9 replies
  • 0 Helpful

Resolved! What is the Difference Between SMPro and SMP

The only thing I can make out is that Pro has Inventory Management functionality and standard does not. And, of course, standard is free which we are now using on our non-store ID. And Pro costs $9.95 per month but is free to store holders. Any other...

User avatar by • Community Member
  • 415 Views
  • 5 replies
  • 0 Helpful

Editing postage cost to auction with bids

Hi I have listed an item that has already received a few bids and as I was looking at it earlier, I realised that I have somehow chosen an expensive option for postage. I only intended on charging $15 for postage, but it states over $30 on my listing...

User avatar by • Community Member
  • 303 Views
  • 3 replies
  • 0 Helpful

Reducing postage costs to remote or interstate areas

Hi. Previously we listed an item for Pick up only. Despite making it clear in the description itwas for Pick up only we still got numerous enquiries for posting interstate including somefar distant remote areas. In the end it just got too much and we...

User avatar by • Community Member
  • 1004 Views
  • 34 replies
  • 0 Helpful

Resolved! tracking number

I see that ebay allows me to enter a tracking number against a sold item. I entered the number but can't see where it's displayed. Presumably the buyer will see it somewhere their end. (Where would the buyer see it?) Anyway, as a seller I'd be intere...

Resolved! What Might this Message Mean??

A buyer has placed a fully paid order ($6.99).In the sales record we see a message (below).We only offer standard mail delivery in our listing at $2.00. Express is an option.Not sure if we should take this as meaning that the buyer is requesting SOD ...

User avatar by • Community Member
  • 594 Views
  • 7 replies
  • 0 Helpful
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