Buy clames iPhone is faulty.

[nickperry1986]

Hey guys,

I recently sold an iPhone 4s on eBay.
The buyer recently came back to me and advised the item was faulty. She advised the item did not have sound, the volume buttons did not work and the home button was sticky. I advised her as the item was faulty to please return it to me and I will provide a refund.

Yesterday I received the item and upon inspection none of her described faults were apparent. The phone worked fine. At this point I got in contact with the buyer and advised that as the iPhone was not faulty I do not wish to provide a refund but I am happy to replace if need be.

The buyer had kicked up a stink and said as we had a verbal written agreement to have the item refunded if I do not do so she will raise a dispute with paypal. She advised that she has gone and purchased another iPhone and a replacement would be of no use to her.

Please note that I had listed in the eBay listing that I will only provide a refund if the item is faulty. Which this is not.

Can someone please advise if I have a case here.
It's obvious this lady has changed her mind.

[harley_babes_hoard]

As it is a change of mind tell her your options, what you are willing to do. eg.1.she can pay for return postage to have the phone back or 2. you can refund minus the cost you incurred ebay fees, paypal fees and postage fees.
If she does open a claim you will probably lose if she picks the right option..

[bakeandfry]

The only thing i can think of at the moment is to take the phone to an apple shop, get two written or printed reports that the phone does not have issues as buyer claims.
send phone and one of the reports to your buyer, keep the other report incase paypal dispute is raised.

[nickperry1986]

Hey guys,
Do you think I should refund her?
I really don't want to and I don't think I should.
It appears regardless of my eBay conditions PayPal seems to mostly side with the buyer regardless of who's at fault.
What do you guys think?

[digupatin]

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@nickperry1986 wrote:

It appears regardless of my eBay conditions PayPal seems to mostly side with the buyer regardless of who's at fault.
What do you guys think?

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Ebay's Terms and Conditions overide yours, right or wrong.  😞

Have you considered following the advice above?  

They are your only options at this stage.

You are lucky they returned the iPhone to you.

[beautbots01]

As they say above ^^^ .  Refund lthe buyer less your costs (postage, fees etc).  You have the phone and can relist.  Less stress you and at least your buyer might be happy.  

[phorum_junkie*]

Paypal do not always side with the buyer, if you have copies of all emails and are prepared to provide a Stat Dec that the phone was received back in perfect working order then you should be able to win a dispute. It may take a few phone calls, one I would make to both ebay and Paypal to let them know that they may open a bogus claim, right away.

I would email the buyer and tell them you are prepared to send the phone back to them on provision of the postage cost or you will refnd the item price only less !2% to cover fees and expenses. If they tuur down both offers then tell them to try claiming through ebay or Paypal but you will figt th case on the grounds the buyer iis trying to gain money or goods by deception which can also be reported to the police.

[janeababe]

Is this the same buyer who has left positive feedback for the iPhone 4s that sold for $150?? (during the last month?)

Hmmmmm.....