Buyer Leaving Neg Feedback ( Harsh )

[moet_chic]

How can a buyer leave negative feedback on an item without contacting the seller ( me ) if there is a problem ?

There feedback was totally uncalled for saying i needed to be jailed. FOR WHAT?  I gave clear instruction on the item,measurements and a photo.

I have msg them asking what the problem is but no answer as of yet.

[davewil1964]

You might be able to have the neg deleted, but eBay tend to go with the 'that is the buyer's perception of the transaction' defence.

[moet_chic]

I just want to know what is wrong,surely if they had such a problem they would say so.

[*crikey*mate*]

One would think so, but......

[tstore]

I think if you ring eBay there is a strong chance getting it removed. EBay will remove a neg if:

Feedback that includes references to law enforcement investigations or eBay or PayPal investigations.

I think using the term 'jail' just might fall under this category

[zelly888]

Maybe the buyer is not happy that the yoyo is so small even though you specified the size

[digital*ghost]

What kind of feedback does your buyer typically leave for sellers? (Just out of curiosity).

[zelly888]

Is the buyer from the USA as the correct spelling of jail is gaol

[moet_chic]

No from Queensland.

[moet_chic]

There feedback is good.