Buyer Leaving Neg Feedback ( Harsh )

How can a buyer leave negative feedback on an item without contacting the seller ( me ) if there is a problem ?

 

There feedback was totally uncalled for saying i needed to be jailed. FOR WHAT?  I gave clear instruction on the item,measurements and a photo.

 

I have msg them asking what the problem is but no answer as of yet.

Message 1 of 24
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Buyer Leaving Neg Feedback ( Harsh )

You might be able to have the neg deleted, but eBay tend to go with the 'that is the buyer's perception of the transaction' defence.

Message 2 of 24
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Buyer Leaving Neg Feedback ( Harsh )

I just want to know what is wrong,surely if they had such a problem they would say so.

Message 3 of 24
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Buyer Leaving Neg Feedback ( Harsh )

One would think so, but......

 

 

 


Some people can go their whole lives and never really live for a single minute.
Message 4 of 24
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Buyer Leaving Neg Feedback ( Harsh )

I think if you ring eBay there is a strong chance getting it removed. EBay will remove a neg if:

Feedback that includes references to law enforcement investigations or eBay or PayPal investigations.

I think using the term 'jail' just might fall under this category
Message 5 of 24
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Buyer Leaving Neg Feedback ( Harsh )

Maybe the buyer is not happy that the yoyo is so small even though you specified the size

Message 6 of 24
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Buyer Leaving Neg Feedback ( Harsh )

What kind of feedback does your buyer typically leave for sellers? (Just out of curiosity).

 

Message 7 of 24
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Buyer Leaving Neg Feedback ( Harsh )

Is the buyer from the USA as the correct spelling of jail is gaol

Message 8 of 24
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Buyer Leaving Neg Feedback ( Harsh )

No from Queensland.
Message 9 of 24
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Buyer Leaving Neg Feedback ( Harsh )

There feedback is good.
Message 10 of 24
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