Buyer Not Responding to Messages

[helenm777]

I sold an item of clothing to a buyer she paid the same day.

There werre 2 sizes available on th one listing. and I have sent numerous messages asking her which size she requires.

I have had no response from her to any of my messages and I have sent 5 !!!

Any advice on what to do? Should I just wait ... as she could give me a defect on items not received

any advice?

[lyndal1838]

And if you take a guess and send the wrong size you will get a defect for item not as described when she opens a dispute.

Damned if you do, damned if you don't.

As long as you keep the messages in the ebay system so ebay can read them I would just keep on sending messages until the buyer responds......one every day should be enough.  Many members are only on their computers once a week as we have seen here on the boards....they ask a question and don't return for a week for the answers.

[phorum_junkie*]

Would have been a lot easier to list as a multi variant listing so the buyer made the choice when buying. You are not meant to give buyers a choice if the category allows multi listings.

You are tking a 2:1 gamble that you get it right, not good odds. Perhaps get their phone number through advanced search and give them a call.

[ke_6536]

I’m essentially in the same boat as the original poster. I’m new to selling and haven’t seen an option for multi variant listings.

>> Perhaps get their phone number through advanced
>> search and give them a call.

What do you mean? Is this a feature of eBay or do you mean Google search?

[daydreams_12]

This thread is has not seen the light of day for 4 years.

Things change in that time and replies given on the original post may have changed many times since then.

If you are having a problem, start a new thread and posters will more than likely be able to help. 

[purplemon18]

In the sales record you can see their email and phone number. Some people don't like being contacted on their phone by someone they don't know, so an escelation is my advice. email>text message>phone call.

You should be able to find the sales record by clicking on the little "more options" triangle on your order page next to the sale.

In future, you should either make 2 separate listings or make a listing with varients. Varients is the better option, you should look at ebay's help section for details.