Buyer bought....then said 'Thanks, but I bought this somewhere else & don't want it'

[munchkin83munchkin]

Buyer bought an item and sent invoice request message.....so I sent through invoice with postage to which they replied "Thanks but I have sourced this from somewhere else"

I'm an easy going person and like to give people the benefit of the doubt, but this has irked me a bit.  So am I supposed to be nice and put in a 'Cancel Purchase Request' or wait the required time and lodge an 'Unpaid Item'

[imastawka]

Def go the UPI on their butt

If they don't agree to the cancellation, you'll have to wait for it to time out.

10 days I think

[kopenhagen5]

Unpaid item case.

Sounds like they think they can do as they please.

[k1ooo-slr-sales]

do yourself and other sellers a favour and wait the four days to start the UnPaid Item process.

You can send them a message like this one:

I am sorry to read that you no longer need this item.  eBay charge me a Final Value Fee as soon as the listing ends.  My seller preferences are set up to start an UnPaid Item case four days after the listing ended so that I can be recover my fees from eBay.  You do not need to respond to the case and it will 'time-out' after four days and you will no longer be required to pay for the item.

Don't tell them they will be awarded a non-payer strike by eBay.  Just stick to the story that eBay require this so that you can recover your fees.

This method will prevent them from leaving you any feedback, and you should not leave them feedback.  If they ask about a cancellation tell them that your preferences were set some time back and you are unable to change them.  Remind them that they need do nothing and the case will time-out in four days.

The reason I say this will help you and other sellers is that if they make a habit of doing this they will be prevented from buying from sellers who have their buyer blocks in place.

[colic2bullsgirlore]

---

@k1ooo-slr-sales wrote:

do yourself and other sellers a favour and wait the four days to start the UnPaid Item process.

You can send them a message like this one:

I am sorry to read that you no longer need this item.  eBay charge me a Final Value Fee as soon as the listing ends.  My seller preferences are set up to start an UnPaid Item case four days after the listing ended so that I can be recover my fees from eBay.  You do not need to respond to the case and it will 'time-out' after four days and you will no longer be required to pay for the item.

Don't tell them they will be awarded a non-payer strike by eBay.  Just stick to the story that eBay require this so that you can recover your fees.

This method will prevent them from leaving you any feedback, and you should not leave them feedback.  If they ask about a cancellation tell them that your preferences were set some time back and you are unable to change them.  Remind them that they need do nothing and the case will time-out in four days.

The reason I say this will help you and other sellers is that if they make a habit of doing this they will be prevented from buying from sellers who have their buyer blocks in place.

---

Listen... If you're going to write fairy tales .... at least finish them properly......

and.... everybody lived happily ever after

[munchkin83munchkin]

Great suggestions, thanks.  He ended up contacting me and apologised for inconvenience he had caused and said he was happy to pay and he would try and list it for resale himself.

This appeased me and I offered to cancel the order for him.....which he was very appreciative of. He apologised profusely saying that he barely used ebay and didn't realise the problems this caused and has now learnt from this and won't be doing it again.

As he sounds very genuine to me and I can see that he is a very rare user, I do believe him.

But I have made note of the great suggestions made and will definitely be using the suggested messages in the future.....because I know there will be other times when they will be needed.

Hope you guys that responded don't think I wasted your time.  I had a big day yesterday with my husband in hospital from crack of dawn until late afternoon, so when I saw that message I had to vent.

[lane-ends]

Its good not to be a smart **bleep** as not everyone knows whats involved.

[k1ooo-slr-sales]

you haven't wasted anyone's time.  When others read your opening post and the replies that were given it may help them without them having to post about it.

Kudos to your 'buyer' for acknowledging the error of their ways in how they handled it initially, and for offering to pay and then on-sell. Kudos to you for your flexibility as the situation took a u-turn and didn't seem as bad as it did initially.

[englishrosegardens]

Maybe the buyer read this thread and thought they'd better do some damage control.  

[phorum_junkie*]

I agree with you 100% that if you believe an inexperienced buyer who has made a mistake and is up front about it you should allow them to cancel. Just as when buyers contact me and ask if they can return something that doesn't fit I am happy to do so (not the postage though).  With both scenarios I have ad them come back and buy from me again and one customer has bought several items every year since I helped them out.

The least sniff that it is not genuine or they offer one of the silly season excuses then it is straight to an unpaid item dispute and a party invitiation.