Buyer claims not received, yet tracking says it was

[flashback_deals]

Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). The Australia Post site says it was delivered on January 8 and 10:14am.

Buyer claims he has not received it. I replied to him and mentioned the tracking number so he can check and he will see it was delivered. All my click & Send satchels also mention if not home to leave a card so they can collect it at their Post office

Where do I stand with PayPal.Will they force me to refund the buyer when tracking says it is delivered?

[lyndal1838]

Anyway why should Lyndal tell you the name of her seller? She has acted correctly, she has told Paypal she has not received the item and Paypal has refunded her as they should. Neither you or Lyndal know if that refund was paid by the seller or Paypal, if the seller had a postcode or c&s receipt then the refund should have been paid by Paypal, if the seller didn't know or care how to make that happen it is not Lyndal's fault nor her responsibility to tell her facts she should have known.

Your post seems to be attacking Lyndal as she did something wrong!

Not quite correct PJ.   The seller has till 6pm tonight (approximately) to give paypal more than the tracking number, which does not give enough information, according to paypal. IF they have the necessary paperwork I would think they would have submitted it before now.

And you are correct...I have no intention of identifying my seller on the boards.  I have been around long enough to know the board rules about naming and shaming.

[moon.harvest]

Can you please provide a link to the item so the seller can be properly advised.

PayPal’s Seller Protection Policy only requires proof it was sent to the suburb in which the buyer resides.

In your post you  say “ I am the buyer and the tracking shows that the item was at the local parcel delivery depot,”  which is proof it was delivered to your suburb which is proof it was sent to your suburb.

Therefore contrary to what you have been told by PayPal , namely  “that unless she can provide proof of shipping to my address she is about to lose the dispute”, under the terms of PayPal Agreement,  she is entitled to Seller Protection and should be advised accordingly

 She only needs to show a copy of the original label that was attached to the package. Easy to get a copy from Click and Send.

[rpatz_fan]

i use click and send all the time and have never had any problems so long as i double check what click and send as auto filled in . 

i would get them to ring ap . other wise i would tell them your not giving a refund ect cause item says its delivered . otherwise you could just give them a refund to keep them happy completely up to you.

[phorum_junkie*]

She only needs to show a copy of the original label that was attached to the package. Easy to get a copy from Click and Send.

Great, I have just printed off a click & send label for a thirty buck purchase. According to you I needn't send the buyer anything, I just wait until they open an unpaid item dispute and send Paypal a copy of the label from click & send.

Great, until the negs start rolling in I can make a fortune.

Who would have known Paypal and click & send would have made it so easy?

Now do you see how silly your statement sounds.

The seller at least has to prove that  it was actually posted either by the fact it has appeared in tracking or she has a PO receipt from when it is lodged.

[phorum_junkie*]

Buglar, item not received dispute, my head was still in another thread:^O

[flashback_deals]

Buyer still claims he has not received it.

But Australia Post said it was collected at Corporoo in QLD at the Post Office (2 suburbs away - they are in kangaroo point)

[thesoulyearns]

If they gave their ID to the PO, then you should hopefully see exactly who picked it up, if AP keeps records of the ID of the person picking it up.

[jensmanchester-australia]

Buyer still claims he has not received it.

But Australia Post said it was collected at Corporoo in QLD at the Post Office (2 suburbs away - they are in kangaroo point)

If it was collected from the PO ask AP if they have a copy of the signature.

It is quite possible the buyer is telling the truth and they are not the one who collected the parcel. If a card was left someone could have stolen it from the letterbox or found it floating around somewhere and gone in and claimed the parcel.

I have had this happen on a couple of occasions and both times I had no reason not to believe the buyer as they were more than willing to help AP with their investigations.

If a parcel can be tracked usually buyers don't try and make false claims of INR as they don't want to be involved in an AP investigation.

[thesoulyearns]

jensmanchester, each time I've gone to collect a parcel I've had to show my ID. That might differ between PO's, though.

[davewil1964]

My PO rarely asks me for ID. Even for registered. Usually only if the bloke's sister or mother serve me.

And no, it's not my local, it's the one with my PO Box and I only go inside if I need to collect parcels.