Buyer doesn't know how to use item. Initiated a refund.

[huatao1975]

I sold a Sony Nex F3 camera. Today buyer initiated a refund. Saying LCD screen has "yellow flickr" and attached a photo.

Obvisouly buyer doesn't know what focus peaking indicators are. In the camera you can have the focus peaking indicators in 3 colours, red / yellow / white. So the camera has the yellow one active.

I replied with 3 messages, suggesting buyer to reset the camera to default, watch some youtube videos (I supplied the URLs) and learn what focus peaking indicators are, or disable them.

However I don't think this gentleman will ever get it. Of course if he will, then he will close the return then I won't have any problems.

If this gentleman ignores all my messages and ask eBay to "step in" at a later stage. Do I have a chance? I have supplied all information I can find and if buyer just ignore them all, will eBay still side with him?

Thank you.

[huatao1975]

You were right. The returned item just arrived. Seems like the buyer had difficulties following the manual and the he had meen messing around with the settings. I just did a "reset to default" as how I instructed to do, and the camera went back to normal in 5 seconds.

Oh well, at least this gentleman managed put everything back in the box and didn't steal the UV filter attached. I refunded him and added him to the blocked list.