Buyer has advised Item not recieved? what is the next step?

[lady_and_the_tramp]

Hi, I received an email this morning from a buyer stating that they did not recieve their item which was purchased and sent on the 23rd March ' 15.  The item (child's apron NEW) as a large letter and therefore no tracking was recorded.  This method of postage, and the option to upgrade to tracking was mentioned in my listing. They did not advise they wished to take up this offer, so item was sent as large letter.  Post was from QLD 4211 to Vic 3195. Should the item arrive by now?  What is the process now for me as a selller?  I have advised I will look into it with Aust Post first thing Monday as today is Sat, but what is the chance they will do anything?  Any advice from experience sellers appreciated.

Thanks

[clarry100]

We don't send internationally so can't answer that. But the way I understand it is that if your buyer is USA registered then the rules on their country apply. Ie proof of delivery not just lodgement. Someone with more knowledge than I can correct me on this one.
As far as the video is concerned you would have to run that idea past PayPal but personally I would have my doubts it would stand up.

[davewil1964]

As long as the addressee is clearly visible?

I reckon it would be easier to simply lodge over the counter.

[duck---dodgers]

Why do I get the feeling someone is going to invent an app to record such an event and link it to their ebay activity, upload the video to the buyer's ID, and send it to the ACCC for compliance with Aus Law when ebay try and refund the money.

Remember I thought of it first!

[joethenuts]

i would be a bit worried about taking photos of parcels or letters, somebody out there might know a bit better than me , I could be wrong but after it is stamped by the p.o ,dosent that belong  the property of the post-office and not you.   also the p.o handing back the parcel to you ,would be against the law surely.   any smart cookies out there.

[thecatspjs]

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@joethenuts wrote:

i would be a bit worried about taking photos of parcels or letters, somebody out there might know a bit better than me , I could be wrong but after it is stamped by the p.o ,dosent that belong  the property of the post-office and not you.   also the p.o handing back the parcel to you ,would be against the law surely.   any smart cookies out there.

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If they remain within the Post Office premises, I can not see what the issue is.

I truly cannot see how taking a photo of articles that you have lodged in public view at a Post Office counter is questionable in any way.

How exactly is behaviour of a responsible trader "against the law."  ???

[joethenuts]

hi cat  even on this posts and others  sellers have after the articles have been stamped, taken them to a bench and take photos of the stamped parcels , then hand them back over the counter,[how is that proof of lodgement] when somebody has handled them after they were lodged.  now i dont know the wording  ,maybe someone else can help ,but its tampering with the federal mail.  

this is why this law would be hard to stick , you need proof of lodgement .any lawyer would make mince meat of this if the p.o. handed back the letters to the seller  after he stamps them ,how is the seller going to prove he gave all the letters back ,its a very grey area.

[thecatspjs]

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@joethenuts wrote:

hi cat  even on this posts and others  sellers have after the articles have been stamped, taken them to a bench and take photos of the stamped parcels , then hand them back over the counter,[how is that proof of lodgement] when somebody has handled them after they were lodged.  now i dont know the wording  ,maybe someone else can help ,but its tampering with the federal mail.  

this is why this law would be hard to stick , you need proof of lodgement .any lawyer would make mince meat of this if the p.o. handed back the letters to the seller  after he stamps them ,how is the seller going to prove he gave all the letters back ,its a very grey area.

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I doubt any court or tribunal in this land would have a problem with photos of lodged articles.

A scammer would not bother to post anything at all. 

I think you maybe watched too many US TV crime shows.

[croydonparktooling]

Hi Thank you so much for the reply.

So sorry to have to respond to you after 8 years ago but my resolution has been solved.

I know i am a little bit slow in responding.

Thank you so much for your advice.

Best regards

Tony