Hi there,
I have a US-based buyer here that is requesting a return and full refund of his expensive sneaker purchase because apparently, he received it "not as described".
Now, I thought his address was a bit suspicious before shipping out (I know, hindsight sucks) so I took the liberty of taking several photos and a video of the shoes showing all sides etc etc before shipping just in case he tried to pull exactly what he is doing now...
His original request comment stated that the "soles were dirty, the shoes had creasing, the laces were untied, and that they are worn", however, the pictures and video that I took the SAME day I shipped the item out disproves all 3 of those claims, and the extra lace bag was even still attached to the shoes so how can they be worn?! I responded by saying exactly that and sent him those photos and videos however he still insists on keeping the return request open until eBay intervenes and refuses to provide any pictures of what is wrong... I might add here that the buyer has ZERO feedback and I have 100% positive feedback.
I spoke to eBay live chat and they essentially told me that once it's escalated to eBay they will not require the buyer to provide any photos of what's wrong (which is ridiculous because he is obviously lying) and will pretty much definitely grant his return request and give him a full refund disregarding all the photos and videos I've sent and the fact that he doesn't have to show anything because there's a money-back guarantee or something... Furthermore, apparently I will have to pay for the return postage???!! How is this even allowed at all...
I am worried that eBay will refund him straight away and I will be sent a fake pair of shoes back, not the pair that I sent him which is exactly how this scam works. Even if I do get sent the correct pair back, he will have probably tried them on or whatever, and I will be out ~$100 from the cost of shipping to him, and then the return postage cost...
I have already reported the buyer to eBay but I don't think that is going to get me anywhere so what can I do to prevent eBay from accepting his return request? I have already given all the proof I have in the back-and-forth with the buyer but from what it sounded like when I spoke to the live chat guy, eBay wont even care to look at any proof and will just grant the return straight away...
What can I do?? Any help will be appreciated!
