Buyer not responding to messages

[etronika]

I sell personalised items 9on a different ID) and 99% of the time buyers will leave a note at checkout, or send me a message with the name required. I have recently had 2 buyers who haven't given me any notice of what name they require. I have messaged these buyers several times asking for the details required but as of yet had no reply. To keep everything documented I only use messaging just in case of disputes over correct spelling etc.. so I don't particulary want to phone them. What's the best way to move forward as I'm nearing my shipping deadline,  cancel or just refund??

[twyngwyn]

Phone them and ask them to message you the details

[etronika]

Thanks twyngwyn, I have tried to call but they are not answering the phone either..

[padi*0409]

Cancel then using "problem with buyer's address".

[twyngwyn · Accepted solution]

SMS them? Or as padi says…..

[love_of_cars]

I used to sell personalised car posters and often had to chase up this kind of thing.  When they wouldn't respond within a given time frame then I just cancel the sale.

THEN they respond and order again and provide the details!

[etronika]

I cancelled one order as 'problem with buyers address' as even a phone call went unanswered. I sent an SMS to the second buyer who got aggressive claiming the number I contacted her on wasn't hers and shouldn't have been added to ebay, so cant win!

[domino-710 · Accepted solution]

LOL - she said the number you contacted her on wasn't hers ??

[lezned-toycollector]

There have been some really, really, really special individuals buying on eBay of recent times.

I've had one deny being the buyer and return the DVD for a refund - paid $10.95 for his $2.75 refund 😂

I've even had one abuse me for printing his contact details on the parcel because he didn't want his ex to know where he lives. He demanded that I retrieve the article from Australia Post and remove his details immediately. I have absolutely no idea how he thinks Australia Post can deliver anything without the receiver's contact details - extremely special 🤣🤣

In your situation, I would cancel the transaction and since there's an unidentified phone number, I'd also report the buyers account as being hijacked. See how they enjoy going through the account recovery process 😉

[domino-710]

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@lezned-toycollector wrote:

There have been some really, really, really special individuals buying on eBay of recent times.

I've had one deny being the buyer and return the DVD for a refund - paid $10.95 for his $2.75 refund 😂

I've even had one abuse me for printing his contact details on the parcel because he didn't want his ex to know where he lives. He demanded that I retrieve the article from Australia Post and remove his details immediately. I have absolutely no idea how he thinks Australia Post can deliver anything without the receiver's contact details - extremely special 🤣🤣

In your situation, I would cancel the transaction and since there's an unidentified phone number, I'd also report the buyers account as being hijacked. See how they enjoy going through the account recovery process 😉

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1. Not only buyers.

2. Unless change of mind - you paid the return.

3. What on earth does an EX - have to do with a current address.

Yep - extremely special - totally boggling.