Buyer refused to return the item, but requested refund, eBay favored the buyer

[gia_jezza]

Hey guys,

Lately I've got a negative feedback from a suspicious buyer. The buyer contacted me claiming that the item didn't work, but no proof at all, no photos, no nothing, just statement. Then I proactively communicated with him and provided troubleshooting instruction and told him that if the item still has issue, return for refund or replacement. 

Then the buyer left me a negative feedback immediately after I sent him the resolution message. Although eBay's policy stated clearly that leaving negative feedback for requesting refund before the buyer send the item back to the seller is not allowed, and is considered feedback extortion, eBay favored the buyer and refused to remove the feedback.

I think eBay is not fair for sellers at all, when seller has done everything fulfilled element on the transaction, why we still need to be the one who is bullied and accused? 

Do you guys have any similar experience or maybe suggestions on this?

[repentatleisure1952]

" Although eBay's policy stated clearly that leaving negative feedback for requesting refund before the buyer send the item back to the seller is not allowed, and is considered feedback extortion,"

I think you may be mistaken.

Extortion is threatening to leave a neg if the seller does not provide a refund or something else.

However you have great feedback & no buyer will notice that neg left by a numpty.

You have replied in a very dignified manner.

Remember that buyers only require a pulse & a device to buy on line....being smart/affable is not a requirement.

[digital*ghost]

That negative FB comment makes no sense to me whatsoever. 

If I saw it on any other seller's profile, with no context, I'd probably skip right over it after seeing the first two words ("excellent selller"), thinking it's just another buyer who left the wrong feedback through the app. 

That probably doesn't make you feel much better, and I understand feedback can seem very important to sellers, but for me I'd actually take this as a win (the buyer obviously didn't get what they actually wanted - to keep the item and get their money back, or so I assume - so the neg was a little dummy spit, only I think it got stuck and they couldn't quite get the words out  ).

[tazzieterror]

Sounds like the buyer was fishing for a partial refund. Check the feedback they've left for other sellers and see if it's something they do regularly.

I'm not sure what the feedback removal request process is like, but try asking again. And then again. If there's one thing I've learned about eBay it's that you'll get different responses from their CS staff on different days.

[*tippy*toes*]

Excellent seller to sell rubies? What a tosser! I wouldn't worry about that neg. Any half normal people can see it was a complete numpty who left it. I wouldn't even entertain the idea of a refund. Stuff them!

[clubesquire]

Hehe!! Indeed Tippy 😂😂

[countessalmirena]

tippy*toes, do you have a good yuletide recipe for stuffing which can be used with "complete numpties"?

I have a lovely vision of a groaning Christmas dinner table, where cheerful faces from each guest beam with goodwill and culinary satisfaction, and the pride of place on the table is a large roasted numpty-bird. Having been roasted in a very large oven for some five hours (slow roast), naturally the numpty-bird would have been stuffed with some sort of exquisite filling - but what? What is the stuffing recipe?

Spoiler

I have never actually seen a numpty-bird.

Spoiler

I've never tried to stuff a numpty-bird, either.

Spoiler

Recently I saw a horizontal chicken (or other bird) roaster.

Spoiler

I wonder if a numpty-bird would fit on that...?

Spoiler

Are numpty-birds tasty? Should I try to obtain one? Are there numpty-bird farms from which I can order one for Christmas???

[padi*0409]

Is the renowned Numpty Bird the same as the Bin Chicken countess ?  If so they come already stuffed..............

Spoiler

There's a song about the Bin Chicken, but I'm not gonna post the link 'cos it's X rated................

Spoiler

Bet you're off to google it now..............

Spoiler

                                               

[tazzieterror]

countess, forgive my interjection here, but I've had several brief (but memorable!) encounters with the above mentioned numpty species, and while not able to furnish you with the requested recipe, I can tell you that when it comes to stuffing one the process followed is near identical to that used with a chicken or duck, apart from including the additional step of first withdrawing the numpty's head from its own posterior cavity - not always straightforward as the head often tends to be inflated!

[clubesquire]

Numpty Birds are very similar to left handed, mincing, lobotomised South African Trotting Ducks. 

I hope thats cleared things up a bit for you Countess 🙂

Melina