Buyer renegs due to non payers

[givemeaspell]

So for some reason I had my doubts about the winning bidder due to her asking for a buy it now price and me responding and then no further communication prior to her deciding to bid. She wins the auction and then no payment for 5 days, I open a dispute and then sent her a message asking why she bothered bidding if she had no intention of paying her response was "well I've had 3 non payees the last week and I don't care if u leave me a neg cos I'm going to close my account" yet she still has items listed for sale. I should bid on them and not pay! Grrrr! I'm assuming I can't neg her if I close the dispute she just gets a strike yes?

[kopenhagen5]

Thank you all.

A lenghty letter has been sent to ebay management not only on buyer strike removals, also on the need for ebay to meet with long time members.

I guess the response will determine how proactive ebay are at present.

Here's hoping. 

[phorum_junkie*]

, I open a dispute and then sent her a message asking why she bothered bidding if she had no intention of paying

That is just so wrong, even if you had contacted them after the time was up and the dispute closed you sending me that would have resulted in a neg.

Ebay give buyers up to 4 days after you open a dispute to make payment and you should not have jumped the gun by sending them anything before that, I wouldn't have sent anything after either.

[kopenhagen5]

The initial response from ebay -

Sometimes a buyer may receive an unpaid item notice despite having paid for the item. Buyers are given a chance to appeal for a removal of an unpaid item strike in this situation.

A buyer can appeal for an unpaid item case by:

         Contacting the seller and ask them to remove the unpaid item OR

         Appeal your unpaid item to eBay by providing:

                                 Proof of payment OR

                                 Proof that the seller excused you from your obligation

Other than the reasons stated above, unpaid item records will not be removed.

We appreciate you taking time to write to us regarding this issue. Rest assured, your feedback will not go unheard and we will ensure that the appeal process for unpaid item record removal be strictly adhered to.

I shall be following this up in light of the other poster's experiment.

[*sparklz*]

k5 willing to try the experiment again in case there has been a change in the last 2 years?

[silversterio2]

"Sometimes a buyer may receive an unpaid item notice despite having paid for the item. Buyers are given a chance to appeal for a removal of an unpaid item strike in this situation.

A buyer can appeal for an unpaid item case by:

Contacting the seller and ask them to remove the unpaid item OR

Appeal your unpaid item to eBay by providing:

 Proof of payment OR

  Proof that the seller excused you from your obligation

Other than the reasons stated above, unpaid item records will not be removed"

I think we all know that's not true! 

It's rubbish IMO.

Not to mention that Seller's haven't been able to remove Unpaid Item Strikes for buyers for over 3 years, unless the Seller emails ebay and I don't think that's what customer help meant.

Sellers used to be able to remove a buyer's strike with the click of a button.

[alsesha]

How is it that you view unpaid item strikes anyway?  I recently sold an item and wasn't paid after a weekand no contact from buyer to the invoices sent, so I opened an unpaid item case and the buyer answered straight away saying she wanted to cancel the sale as she didnt want it anymore.  Gee, thanks a lot.  Since she obviously had no intent of paying, I let the case roll thru until the time was up and then ended it, but when i checked on the buyers profile, it says nothing about an unpaid item strike at all.  looks like she gets off scott free.  Unfair or am i missing something.  

[***super_nova***]

 but when i checked on the buyers profile, it says nothing about an unpaid item strike at all.  looks like she gets off scott free.  Unfair or am i missing something.  

You cannot see strikes, but you can set your settings to block people with more than 1 strike in the past year, or 6 months.

Go to your My eBay > click the ACCOUNT tab >   select SITE PREFERENCES >  BUYER REQUIREMENTS, click "show" & then EDIT

While you are doing the requirements you may as well tick everything to block bidders who:

-Have received 2 Unpaid Item strike(s) within 12 Month(s).

-Have 4 Policy Violation report(s) within 6 Month(s).

-Have a feedback score of -1 or lower.

-Haven't gone through phone verification. - Only apply this block to buyers who have a feedback score of 5 or lower.

- Bidders who have a primary postage address in a location I don't post to

[thecatspjs]

How is it that you view unpaid item strikes anyway?

No, unfortunately you cannot view the number of unpaid strikes or cancellations that someone's ebay ID has received.

It is a shame that it doesn't, as it may serve as a deterrent for some, though not all. I reckon most honest ebayer buyers would have no probs with a system that showed number of unpaid strikes on their buyer feedback page, same as bid retractions show.