Buyer request refund cuz of misclick but ebay still charge fees?

bananabie
Community Member

The buyer requested a refund due to misclick and no issues on my end, but ebay is still taking 12 dollars of fees that I have to pay back? 

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Buyer request refund cuz of misclick but ebay still charge fees?

*casey*
Community Member

If you cancel the order using the reason that the buyer requested  a cancellation , your fees will be refunded

 

https://www.ebay.com.au/help/selling/getting-paid/sellers-can-cancel-order?id=4136&srsltid=AfmBOoott...

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Buyer request refund cuz of misclick but ebay still charge fees?

Buyer request refund cuz of misclick but ebay still charge fees?

But the order has already been cancelled via the buyer, and it says I can't cancel a already cancelled order in the link 😞

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Buyer request refund cuz of misclick but ebay still charge fees?

"But the order has already been cancelled via the buyer"

 

Buyers can't cancel  orders, only sellers can.

 

If the buyer bought one of your items, paid, then changed their mind, all they can do you  ask / request you cancel the order.

 

When you've completed the cancellation, using the reason that the buyer requested it,  the buyer will be refunded their money  and you'll have your final value fee credited to you.

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Buyer request refund cuz of misclick but ebay still charge fees?

As mentioned, the buyer cannot cancel

 

The buyer can request that you cancel, but that's it

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