Buyer requested a different postage option than quoted

[prime00]

I recently sold an item which I had quoted a pre-paid stachel for postage. The satchel is a cheaper option than boxing, and it can be packed and sent safely without any damage. But the buyer has since messaged me after winning the auction and asked me to post in a box with padding. This will most likely end up costing me an extra $5-$10 on top of what I had specified for postage. Am I allowed to ask for extra to cover the new postage? If I have to fork out the extra postage myself, and after Ebay fees, I'm almost giving the item away.

I'm not a big seller, so I'm not sure of how to approach the situation. I don't want to make money off postage, but I shouldn't have to pay the extra if the buyer requests a different postage method without contacing me before bidding, right?

[thesoulyearns]

---

@curraone wrote:

Actually I think the idea about the box inside the satchel is the best idea.

I think the OP has allowed for a 5 kg satchel - so there should be plenty of room for a box.      This would be good if the OP had a box at home already - doesn't have to be a new box - or pick up a recycled box from people like bunnings -

That way it won't cost the buyer any more, the buyer is happy, the seller is happy.

---

In the end, I don't think it will matter what postage method the OP used. If the seller is nice, explains things well, and the buyer is happy that they're getting a good deal, they most likely won't mind paying a premium for their requested packaging.