Buyer requesting an unfair return
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on โ07-11-2015 03:28 PM
Re: Buyer requesting an unfair return
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on โ07-11-2015 05:24 PM
Although I agree with you that you haven't done anything wrong, when it comes to these sort of issues, I've learnt from experience to "dot every i and cross every t".
In other words I spell everything out in as much indisputable detail as I can.
In the case of dresses that have no belts, I always say something like, "This dress comes without a belt" or, if I model the dress in my photos with a belt of my own, I'll say: "Belt for display only - not included in sale.
That way, there is no chance of a misunderstanding or dispute.
Having said all that, you are right, if you didn't mention a belt and there was no belt in the photos of the dress, you have not mislead anyone. Its up to you, whether you want an easy life or not.
These days, I have no stomach for a fight and sellers generally come off worst in disputes on ebay anyway, so I usually take the line of least resistance and refund if that's what the buyer is requesting (unless of course, there's a very strong case against that.)
Re: Buyer requesting an unfair return
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on โ07-11-2015 05:31 PM
I don't think the buyer is entitled to keep the dress AND get a full refund.
Although you described the item to the best of your ability and the buyer has misunderstood, you could ask her to open an ITEM NOT AS DESCRIBED dispute, which should then prompt the buyer to have to return the item.
Once they have done this and you have received it (in the condition it was originally sent), then give them a refund.
You will probably have to refund her return postage cost in this case as well.
Re: Buyer requesting an unfair return
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on โ07-11-2015 05:43 PM
betty you are spot on , i once had a message , but same thing there was a room painted in the color paint i was selling , to show what it looked like ,but there was a piano in the room , and got asked did the piano come with the paint. i should of said sure only if you can carry it on a bicycle.mmmm
Re: Buyer requesting an unfair return
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on โ07-11-2015 06:17 PM
rofl @ joe

