Buyer requests return outside my return policy

[unfrufru69]

hi there,

I sold a dress for $25 on June 13th, payer paid the 14th and it was posted the next day. I offer a 7 day refund policy and I am usually pretty flexible because of AusPost. The buyer contacted me today July 13th and asked for a refund saying the item was covered in stains when they received the item. I have 100% feedback and check my items very carefully. i did not see any stains. Not saying they aren't there, but I didn't see them. I have asked for photos and received 2 extremely blurry close up photos that could be from anything. 

If the return is well outside my return policy, but within the 30 day policy and the buyer does not provide the information I need, do I have to accept the return?

I get the feeling that I am being scammed. Even with postage delays, it would still be 20 odd days since she would have received the item, why take so long to get back to me if you spotted the stains right away?

[unfrufru69]

i've decided i don't want to risk my feedback and have accepted the return pending the return of the dress. i always save my hi res photos and will do a comparison when i receive it back. 

[davewil1964]

You are almost certainly being scammed.

A lot of buyers have cottoned on to the fact that sellers seem more interested in feedback than money. I sell for money, but others are different.

If you have their name, try searching them on facebook or instagram. They could well have posted proof of having worn it. Which would lead to a reasonable assumption that they stained it. And leverage to get them to close the claim.

Oops, too late, you've already made the decision, which makes your question pointless, hey?

[justkidzbiz]

By accepting the return, if the reason was for Not As Described, younwill have to refund original postage, purchase price and return postage.

as Dave said, still do a Facebook search of her name, if you find her wearing the dress, ebay might just find in your favour if you contact them and let them know.