Buyer wants a refund on the item for something I outlined in the photos

[rhigrass]

Hi All,

I need some help. I sold a dress that came BNWT but the weight of the tags had dislodged the label so instead of hanging by one thread in each corner, the label now just hung by one thread at one corner. It was still completely attached but I made sure to include a photo of the condition in the original listing just in case.

The buyer first wanted a return because the dress was 'too long for them' and the tag was hanging by a thread. When I refused, they raised a case against me for the tag saying that the condition wasn't clearly shown in the photos or the description. I did very clearly include it in the photos - it couldn't be more obvious.

In the photos that the buyer sent through on their case, they are clearly pulling hard on the label to make it look much worse than it is. I get the feeling that they've just had a change in mind. The designer label is on the inside of the dress, it's not something you can see when worn. They took a good week and a half to pay originally.

The dress is $400 and postage cost me $13.50. I would rather not return the item because it simply didn't suit someone. Especially as I believe that I was completely transparent. Do I have a good case or should I just refund them?

[*tippy*toes*]

I'm not sure how you could tell how tall the plastic dummy is given half the legs and half the head have been chopped off. A short skirt always makes legs look longer. The OP would be far better photographing her own items rather than using stock photos, then the buyers know what they are getting. 

[papermoon.lady]

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@*tippy*toes*wrote:

I'm not sure how you could tell how tall the plastic dummy is given half the legs and half the head have been chopped off. A short skirt always makes legs look longer. The OP would be far better photographing her own items rather than using stock photos, then the buyers know what they are getting. 

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Well, look at her waist. She has pretty long thighs! I am not "sure". She just looks tall to me.

I think she is real, she has moved her hands to hold the dress in the second photo. The photo might be photoshopped to make her skin look flawless.

I was surprised too when I searched for the dress to see that all shops use the same stock image, including the OP.