Hi All,
I was wondering of what should I do with an item I sold to buyer with "Best offer" that I made to him, waited for 4 days until he paid, sent it and now he wants a return on the used laptop I sold to him. The laptop is 3 years old and was working perfectly. He stated that the laptop was turning on a few times and now it doesn't turn on at all. The things that conerned me most:
He opened a dispute straight without messaging me and asking if I can help.
The laptop has been delivered 25 days ago.
The buyer hadn't any purchases at that time, just freshly created account.
He didn't leave any feedback.
Fortunately, I recorded a video of showing that the laptop working and packing it well, as at the time when he paid, there had not been any name mentioned in the order details. I have asked his name to put it on the postage label but he didn't respond back for few days. So, I sent it with the label created in the eBay with the details included in the order.
I am not sure, how to properly handle this issue. Should I wait for eBay to step in and show them all evidence I have? Or just accept the return and forget about it? But I'm worried he might brake down the laptop, which had been worked perfectly.
Thanks,
Denis
