@jvdv wrote:
Hi - Sold a pair of hiking pants which the buyer now wants to return as the legs are too short - he says "You should have absolutely made it clearer these pants were short leg - I'm 6 foot tall, and they came to just below my knee. Not happy"
. - however in the listing I gave the waist and leg measurements with the following comment:
"Inside Leg to Cuff - 66 cms (Note short leg length)"
I know eBay leans on the side of the buyer when it comes to disputes but am I really obliged to accept the return?
By rights you should not have to accept a return because your listing was very clear-you wrote the cm length plus noted they were short.
But ebay is a funny place so I would definitely do as digital ghost suggested and cover yourself. It could be things end up like they did for taggau with ebay making a discretionary refund but as long as they don't take it out of your funds is all that matters.
It sounds to me as if this buyer got outraged as soon as he opened the packet and thought-the ad should have mentioned this, then he's gone back to check the ad and realised oops, actually it did and I missed it. I didn't read it carefully enough.
Mind you, if it's the ad I assume it is, he's obviously not even looked closely at the photo as they look on the short side in the main photo, you'd think he would have read the ad carefully.
But hardly anyone takes responsibility for their own mistakes these days, it is always someone else's fault and so he thinks you should have made it 'clearer'.
DG is right, if you have something similar again, pop it in with the title or right up near the top but meanwhile, all the best.
