Buyer wants to pick up and refuses to give a time or day. Wants to come by when it suits them.

[millyswardrobe5]

2 weeks ago I sold a couple of items that had a postage option or a pick up for local buyers.  I work full time and have 2 children who I have to drive to school and various sporting events.  In my description I stated that pick up times would be restricted becasue I can't always be home.  Most buyers who have pick up have been fantastic and were able to give me a time for collection when I given them my availablity.  The buyer I'm having difficulty with said that her life revolves around her children and as such I should be more considerate and wait for her to collect when it is best suited to her.  The first weekend after the sale she sent a message to say that she was going to pick up on the Saturday afternoon or evening.  I originally had plans and said that I was happy to cancel them if it would make her life easier.  I then received a message saying that she would text when she was on her way.  Saturday afternoon and evening passed, I never heard from the buyer.  I also gave her a Sunday morning option to pick up before 9:30am or after 1:30pm.  I work full time and need to do the grocery shopping over the weekend.  Again I never heard from the buyer.  On Monday I received a phone call from her saying that she was coming over to pick the items up.  I apologised to her said that it would not be possible at the current time becasue I was at work and 45 minute drive away from home.  Please note that the buyer lives in the next suberb to me and at most it is 10 minute drive for her.  I then later sent her a messaage to give her some week day mornings and afternoon times for pick up.  Her response was I will call when I'm coming. This has been difficult for me as I have had to commit to being at home for her to come.  On the Friday of the following week she had arranged to pick up at 3:45pm  This was okay and I had said to her as long as it was before 5pm I would be home.  After 6pm I received a message from her saying that she had a headache and wasn't coming for pick up.  She wanted to come over the weekend.  Again I had no response from her.  I really want to cancel the transaction as it is time consuming planning home avaliablity times and commiting to being at home for her not to show.  I am trying to have a clear out before Christmas and items she is picking up are quite bulky.  Am I in the wrong here?  I feel as though I'm the one making all the effort to meet her needs.  I don't really like the pick up option and I only do it as a favour to buyers.  Can I try and cancel the transaction and say that pick up is no longer an option for her?  Is she allowed to leave negative feedback if I say pick up is now no longer an option?  Thank you for your thoughts and ideas 🙂

[*sparklz* · Accepted solution]

To the right of the sold item is a drop down.

From that drop down select resolve a problem and follow the prompts to open a non payer dispute.

4 days from time and date of opening the dispute you can close it.

This will give the buyer a non payer strike, blocked from leaving feedback and you get your final value fees refunded.

You have allowed enough time and options for the buyer.

IF she leaves neg feedback then call ebay and it will be removed if it is not auto removed when the dispute is closed.

Add them to your blocked bidder list as well. Add an eBay user to my Blocked Bidder/Buyer List

[millyswardrobe5]

Thank you

I'm not to concerned about the money side, it's more  of a pain having to be available for her to pick up and not show.   Or have her message and give me 10 minuets notice.  It's a bit hard when I have jobs to do away from home.  Also it's now the storage of her items.  I just want to cancel her transaction so I don't have to be available to her.

[shoptilludroptara · Accepted solution]

hi

i would go ahead with what has been stated so far

but i would also not put pickup available unless its a bulky item that costs to much to post

as it can be hard when you get a buyer that wants to make their own rules

tara

[thecatspjs]

I would follow Sparklz advice.

Gosh you have been so very, very flexible and accommodating with this buyer.  Game over now I reckon.

If you sent a mutual cancellation, even if the buyer agreed to it, you run the risk of receiving a negative that won't be able to be removed.

Given the buyers apparent lack of concern for anyone other than their own needs, I personally would not take the risk and would block the buyer, not respond to any further communication from them, open a non-paymet dispute asap and close it the moment you can in 4 days time.

[thecatspjs · Accepted solution]

Being accommodating and offering good service should only go so far as it is fair and reasonable for both parties to the transaction.

Continuing to let a buyer "take advantage" of how flexible you have been, IMO would not be good for our collective trading environment as it may serve to  contribute to unrealistic buyer expectations and their demands for similar accommodations from other sellers.

[millyswardrobe5]

Thank you

I just hope the buyer doesn't feel forced into buying at risk of receving an unpaid item!

They could still leave negative feedback stating I was pushy with getting them to hurry up and pick up!

I don't know if I want to set aside more time for her collection either!

[bjmonty28]

Without a shadow of a doubt open the unpaid item dispute immediately and end all communication with that most annoying buyer.

You would be silly not to.

Like has already been explained to you in this thread, once you have filed an unpaid item dispute you will get a refund for the fees for this unsold item, the buyer wont be able to leave a negative and you must then block that nag of a bidder 🙂

[millyswardrobe5]

If I open an unpaid item case and the buyer wants to organise a pick up time in the 4 days, do I have to?  Can I ignore their messages and not make the effort for them to pick up?

[bjmonty28 · Accepted solution]

you sure can, the buyer has had too many chances already. they will mess you around again, and again if you let them.