2 weeks ago I sold a couple of items that had a postage option or a pick up for local buyers. I work full time and have 2 children who I have to drive to school and various sporting events. In my description I stated that pick up times would be restricted becasue I can't always be home. Most buyers who have pick up have been fantastic and were able to give me a time for collection when I given them my availablity. The buyer I'm having difficulty with said that her life revolves around her children and as such I should be more considerate and wait for her to collect when it is best suited to her. The first weekend after the sale she sent a message to say that she was going to pick up on the Saturday afternoon or evening. I originally had plans and said that I was happy to cancel them if it would make her life easier. I then received a message saying that she would text when she was on her way. Saturday afternoon and evening passed, I never heard from the buyer. I also gave her a Sunday morning option to pick up before 9:30am or after 1:30pm. I work full time and need to do the grocery shopping over the weekend. Again I never heard from the buyer. On Monday I received a phone call from her saying that she was coming over to pick the items up. I apologised to her said that it would not be possible at the current time becasue I was at work and 45 minute drive away from home. Please note that the buyer lives in the next suberb to me and at most it is 10 minute drive for her. I then later sent her a messaage to give her some week day mornings and afternoon times for pick up. Her response was I will call when I'm coming. This has been difficult for me as I have had to commit to being at home for her to come. On the Friday of the following week she had arranged to pick up at 3:45pm This was okay and I had said to her as long as it was before 5pm I would be home. After 6pm I received a message from her saying that she had a headache and wasn't coming for pick up. She wanted to come over the weekend. Again I had no response from her. I really want to cancel the transaction as it is time consuming planning home avaliablity times and commiting to being at home for her not to show. I am trying to have a clear out before Christmas and items she is picking up are quite bulky. Am I in the wrong here? I feel as though I'm the one making all the effort to meet her needs. I don't really like the pick up option and I only do it as a favour to buyers. Can I try and cancel the transaction and say that pick up is no longer an option for her? Is she allowed to leave negative feedback if I say pick up is now no longer an option? Thank you for your thoughts and ideas ๐
