Buyer wants to return an item which was working and nothing was wrong,i have NO protection from ebay

[sootymy]

Buyer wants to return an item which was working and nothing was wrong,i have NO protection from ebay,

it was a 100 year old clock insured with Australia Post for loss or damage and now it seems like i need to refund the buyer fully and pay the postage back,ebay is not looking after it experienced old members from members like this,Susan.

[clarry100]

What was the reason given for the return by the buyer?

[collect247]

The buyer can not return it for change of mind

[imastawka]

Your listing for that clock states  'no returns'

[designers*n*more]

The problem with the MBG is that if the buyer's claim is for item not working/faulty/not as described, eBay will most likely find in favour of the buyer, regardless of whether you state "no returns". How the hell a seller is suppose to prove it was working prior to sending is beyond me

[phorum_junkie*]

Have you called ebay and asked to speak to a more senior person each time you don't get a sensible answer?

[thecatspjs]

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@designers*n*more wrote:
The problem with the MBG is that if the buyer's claim is for item not working/faulty/not as described, eBay will most likely find in favour of the buyer, regardless of whether you state "no returns". How the hell a seller is suppose to prove it was working prior to sending is beyond me

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The seller has put in their response that the clock was serviced - IF this is the case - receipt from serving might assist to get a defence against over the line.

[sootymy]

When it was recieved it would not work,

[sootymy]

Well it was and the buyer was given a Stat Dec by me signed under oath.

[sootymy]

Yes it does but ebay over rules that.