Buyer was unauthorized...what to do?

[noacuracy]

I have been selling a phone under a fixed buy it now price, and a string of problems showed up -
It has been sold but towards an apparently hijacked account in the US. first of all i have never listed any of my items for sale in the past for international postage. how this person managed to bypass that and in the end win my item is beyond my understanding;
Ebay has notified me to not end the sale if i wasnt paid, aswell as "dont try to communicate with this buyer directly"
see attachment below -
so this leaves me dead in the water. i cannot cancel the sale nor contact them. first time encountering this issue and i am not sure on what to do.

help/explanations greatly appreciated

Thanks in advance
JX

[lyndal1838]

There is no issue.....ebay has cancelled the sale and refunded your fees and you can relist.

There is no need for you to contact the buyer as it was a hijacked account and you have no reason to contact the real account holder.

Ebay does suggest that you add "Immediate payment required" when you relist to stop this happening again.

[phorum_junkie*]

As Lyndal says ebay have already cancelled the transaction so you are free to relist if you want to. You need to look into all the ways you can be scammed when selling something like a phone, the scammers look for inexperienced sellers to target.

This time it was a hi-jacked account which ebay spotted and stopped you losing your phone and your money.

If you relist, and I would think twice about it, you need to make sure that you it says no international postage in the postage area and you need to go into your buyer requirements and block members with a primary delivery address you do not post to. If you have not already done so then also block members who are not phone verified and those who have had more than two unpaid item strikes in the last 12 months.

Personally even with about 14 years experience of selling on ebay I would think twice about listing a phone or laptop, if I did I would choose auction format or would have immediate payment required if it was BIN. I would probably use Gumtree or facebook to make the sale and only sell to someone who was handing over cash.

Just an afterthought but did you know that if you post a mobile phone you have to put a road only sticker on the parcel?

[247newdeals]

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@phorum_junkie* wrote:

As Lyndal says ebay have already cancelled the transaction so you are free to relist if you want to. You need to look into all the ways you can be scammed when selling something like a phone, the scammers look for inexperienced sellers to target.

This time it was a hi-jacked account which ebay spotted and stopped you losing your phone and your money.

If you relist, and I would think twice about it, you need to make sure that you it says no international postage in the postage area and you need to go into your buyer requirements and block members with a primary delivery address you do not post to. If you have not already done so then also block members who are not phone verified and those who have had more than two unpaid item strikes in the last 12 months.

Personally even with about 14 years experience of selling on ebay I would think twice about listing a phone or laptop, if I did I would choose auction format or would have immediate payment required if it was BIN. I would probably use Gumtree or facebook to make the sale and only sell to someone who was handing over cash.

Just an afterthought but did you know that if you post a mobile phone you have to put a road only sticker on the parcel?

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Sorry sbout hijacking your post OP

Are mobiles and laptops a high risk for scammers I only ask as I have been looking at mobiles and was considering selling some at a later date. If they are high risk I will stay away

[lyndal1838]

Yes, mobiles and laptops are high risk....probably the most scam prone listings on ebay.

Not to mention the problems with posting them as they cannot be sent by airmail so are a problem for sending overseas.