Buyer won't return item for FULL refund - Leaves NEG's

[truck-land]

Buyer buys four items and says that one item was broken. He was repeatedly  offered a FULL refund by returning the one only item but he does not correspond nor return the item but instead, he leaves FOUR Neg's. What's the stance for the seller ?

[truck-land]

Family member ? 'scuse me but what are you referring too ?

[*new2vintage]

" I feel a strong sense of deja vu. "

I plead not guilty Dave. 😉

[*sparklz*]

http://community.ebay.com.au/topic/Selling/Clarity-Volume-Phone/600155873#msg605016027

[*new2vintage]

There is a direct connection between the OP in that thread and this one.

Thanks Dave. 😛

[*sparklz*]

Yep there is sure is a di wect link.

[*sparklz*]

 Yep there is sure is a di wect direct link.

[sprinklespowerpuff]

Please keep going last time's reading was so enjoyable.:^O

[***super_nova***]

he leaves FOUR Neg's.

4 FB by the same buyers/same day only count as one anyway. 

Probably the cost of postage was more than the item was worth.  Why would you want back something that is broken?

[patchoo78]

Buyer buys four items and says that one item was broken. He was repeatedly  offered a FULL refund by returning the one only item but he does not correspond nor return the item but instead, he leaves FOUR Neg's. What's the stance for the seller ?

You need to ask the buyer to send photos as proof that the item is broken, If it is, then the buyer can't send the item back as you can't send broken items back through the mail.

If it's broken, why do you want it back? You should just give them a refund anyway