Is something in the air?
In the past 2 months we have had the misfortune to have 4 buyers "claiming" that they had not received their Items. 1 had a score of 5 and 1 at 25. On the other end, however, 1 had a score of over 600 and 1 over 700.
In a different and current Case/Dispute the Buyer is disputing the actual transaction via their CC. On the same day of their purchase we Messaged them Thanking them for their purchase, provided photographs of the actual parcel/Box - the Australia Post label with Tracking, Refunded them a partial amount as the postage turned out slightly less than what they paid, and emailed them the Australia Post postage receipt as well. On checking their feedback (5) we saw that they had purchased something else during the same period - so they would have had access to their eBay messages and surely, she cannot DENY that they did not see our messages.
Australia Post investigated and provided Proof of Delivery (with photographs) of each Item with each Case. Then we never heard from the buyers again. No apology, no acknowledgement that they had indeed received their Items. Nada. Australia Post shouldn't have to waste their time and resources with these spurious claims.
We understand that this happens to all Sellers and is part & parcel of the selling process, most unfortunately. But it's greatly disappointing to know that dishonorable buyers seem to be creeping up more and more with false claims. Human nature? It's simply attempted Theft.
It's frustrating and distressing when you post Items almost immediately and then even Message the buyers to "Thank them for their purchase" + provide them with Tracking numbers + photographs of their parcels DIRECT to them via their eBay Contact. This is why we even provide photographs of the Items all packaged and showing postage labels to every buyer. It's a sad state of affairs really.
