Buyers supplied delivery address incorrect...buyer won't confirm...

[bicyclewhisperer]

Happy new year everyone!  I recently (4 days ago) sold some bicycle parts.  The buyer has paid via Paypal, but his delivery address in Paypal is "xxxxx parade heidelberg melbourne, Victoria 3081".  When attempting to pay for the postage with Click and Send, I got an error message that the postcode is incorrect.  So I checked with the good old Australia Post postcode booklet, Google maps and also whereis.com. They all tell me that Heidelberg is 3084, and that Heidelberg West and Heidelberg Heights is 3081, and more specifically, that his address is in Heidelberg West.

I sent the buyer two messages asking him to confirm.  He only replied to one of them.  All he replied with was "3081".  That's it. I followed up with a third message similar to the info I've given above.  I'm still waiting a reply from this one.

Should I modify his postal address in Click and Send to Heidelberg West?  In the event of the buyer not receiving the parts, would I have a leg to stand on with a INR/Paypal dispute if I have modified his address without his consent?  Can I/should I force his given (incorrect) address into the click and send system?  How long do I wait to hear back from him?

Thanks! seller_of_stuff_qld

[urtundidi]

What I do usually do in that situation is to include all the guff that isn’t their address in the top section

IE

“xxxxx parade

heidelberg Melbourne”

Then UNDER suburb

I put where they really live “Heidelberg West”

I figure Paypal will be happy because I put where they think they live, and the postie will be happy because I put where they really live.

[boomct]

What I do usually do in that situation is to include all the guff that isn’t their address in the top section

IE

“xxxxx parade

heidelberg Melbourne”

Then UNDER suburb

I put where they really live “Heidelberg West”

I figure Paypal will be happy because I put where they think they live, and the postie will be happy because I put where they really live.

Brilliant 😄

Why didn't I think of that?!!! 

[phorum_junkie*]

I always do the same as urtundidi, I would love to have a buyer try and claim non delivery because I had not posted to the correct address ]:)

[bogagran]

Take our Melbourne, Suburb is Heidelberg Sest 3081

[***super_nova***]

 I think I'll just end up addressing it to Heidelberg West.

that is what I do when this sort of thing happens.  Just start from the PP info and then change it to Heidelberg west, as long as the street and number match that should be enough enough for protection.  Keep the communication with the buyer.

[bicyclewhisperer]

Thanks again everyone for their advice. Parcel's away, addressed to Heidelberg West (deleted the Melbourne), with the buyers supplied/incorrect stuff in the top section of the address section just for good measure, so should get there in a lickety split and with an extra lashing of mojo I would think!  Happy new year!

[phorum_junkie*]

Thanks again everyone for their advice. Parcel's away, addressed to Heidelberg West

But you were told to send it to send it to Heidelberg Sest 3081:^O;-)