Can late shipment affect my request to list more as a seller?

[repentatleisure1952 · Accepted solution]

https://www.ebay.com.au/help/policies/selling-policies/seller-standards-policy?id=4347&st=3&pos=1&qu...

[countessalmirena · Accepted solution]

Late shipment will affect a seller in more ways than that.

[sugar249]

It could also get you some negative feedback,  which I see you already have.

And the one where you ask the seller to close the case before you have resolved it is quite disturbing,  this is typically what scammers do.

[repentatleisure1952]

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@sugar249 wrote:

It could also get you some negative feedback,  which I see you already have.

And the one where you ask the seller to close the case before you have resolved it is quite disturbing,  this is typically what scammers do.

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Specsavers for me.

I looked at OP's feedback this morning & again now.

Both times I couldn't see where they asked the seller to close the case.

[sugar249]

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@repentatleisure1952 wrote:

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@sugar249 wrote:

It could also get you some negative feedback,  which I see you already have.

And the one where you ask the seller to close the case before you have resolved it is quite disturbing,  this is typically what scammers do.

---

Specsavers for me.

I looked at OP's feedback this morning & again now.

Both times I couldn't see where they asked the seller to close the case.

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The item did not arrived. I asked the seller to send a replacement, which the seller did not agree. I tried my best and was polite all the time. By the other hand, I did not get the same treatment from the seller. Too bad for a seller that has a high score on eBay! OKRA (CLEMSON SPINELESS) 15+ SEEDS 🤗 Healthy.Yummy. Cooking. Instructions Inc x (#394002646515)	Buyer: l***d (93) AU $2.50	Past 6 months
Reply by susiesseeds. Left within past 6 months. After opening a claim to let me know that your order never arrived. I kindly asked if you didn’t mind closing the request against me as it puts a - rating against me on eBay. I offered to send some more quite happily. The response I got was actually quite a shock as you told me “No”, Then asked me why, I kindly explained my situation and that the only option was to refund you otherwise. Again said “No”. I personally believe you were not polite all the time. I’d like my customers to be happy x

[repentatleisure1952]

Thank you.

I saw that.

I also saw that they asked the buyer to close the case.

[susiesseeds · Accepted solution]

ThAnKyOu 🙏🏼 Kindly for the link 😌 I have read over the policies again just to be certain I didn’t miss nothing. I do understand and will continue to do my best x

[susiesseeds]

ThAnKyOu 😌 I’m certainly not a scammer. I’d rather try giving my customers and me a second chance if their item/s didn’t arrive safely than just refund them, especially if they are requesting to still receive the item. Will continue to do the best I can x

[susiesseeds]

I’m happy to either refund the buyer or send them some more free of charge. I feel it’s unfair to do both. It’s all a learning game xx