Can negative feedback be removed?

[mummylovesshopping]

Hi guys, just wondering if neg feedback can be removed in the case where a buyer lodges a 'significantly not as described case' with paypal and loses (the claim is found in favour of seller)? If so how would one go about it?

Thanks!

[2106greencat]

If it is the leotard, and the paypal decision was in yur favour, the buyer should not have been able to leave feedback - contact ebay and have this removed.

If it had been found in favour of the buyer, then you could not remove it unless it contained abusive comments or language.

[kopenhagen5]

You can follow the link -

http://pages.ebay.com.au/help/feedback/questions/remove.html

[the-kazbar]

If it is the leotard, and the paypal decision was in yur favour, the buyer should not have been able to leave feedback - contact ebay and have this removed..

The result of a PP dispute has no affect on feedback what so ever. The only time a buyer cannot leave feedback is if they don't pay & don't contact the seller while the NPB dispute is open.

[***super_nova***]

No, unless it is in breach of eBay rules, which this one is not.  All you can do is to leave comment, but be careful what you say, as people will judge you on the way you answer to the accusation.

[motherbear2003]

Given the unusual circumstances, I would phone Customer Support:-)

[***super_nova***]

Given the unusual circumstances, I would phone Customer Support:-)

What unusual circumstances?

[digital*ghost]

Why did they lose the INAD dispute? If it was because they couldn't/wouldn't return the item, that doesn't exactly mean the item was in great condition. (I'm not trying to criticise BTW, just trying to point out there's several possibilities as to the reason for the outcome - and as mentioned it doesn't have any bearing on the validity of feedback).

Also, pre-owned leotards are actually prohibited, for the same reason pre-owned swim wear and underwear is. Not sure contacting eBay directly would get the result you want.

I would warrant the only way you'd have a shot of having it removed is on the grounds of defamation.

[phorum_junkie*]

Obviously second hand leotards are allowed as the pre loved option is available in the item specifics, for swimwear and underclothes the option is not there.

Condition is subjective so if the buyer's expectations were higher than your view of how good it was there is not much you can do about it.

Did you ask for a photo of any part they considered less than good condition, did you offer a refund including return postage (if you wanted it back) if it was not as described, did you offer a refund of item price only if it was as described but they wanted to return it anyway (you don't have to do that but it costs you nothing). In other words did you give them options or did you just say no you were not refunding?

[***super_nova***]

Why did they lose the INAD dispute?

The term is actually Significantly Not As Described; with the significantly being the operative word.

The OP said that the buyer lost the PP case, not that PP did not refund because the buyer did not send it back.

But just because PP was not able to judge whether the second hand clothing was or was not as good as it looked in the photo, that does not mean that the buyer would not have the right to express how they felt about the transaction.