Can we please have a defect system for buyers ???????

[chameleon54]

The continual threads about buyer feedback etc. got me thinking. If sellers are to be judged by their customers and issued with defects at will, surely its only fair that the same system should apply to buyers. If you are a slow payer should that be the same as a seller who mails items late. ( defect ) If you are a no-payer should that be like an item not recieved seller ( defect ). It could all be automatically ebay generated so no stand over tactics from unscrupulous sellers. If a buyers defect rate drops below 98% should their account face limits and if it drops further, below a certian level,  full account closure ( same as sellers ) Radical I know, but when you think about it entirely fair and equitable. Now that would be one way for ebay to gain HUGE SUPPORT for the defect system and would be wonderfull for the whole ebay" trust & safety" thing they keep going on about..

[kopenhagen5]

Suggestions - http://pages.ebay.com.au/help/account/suggestions.html

[millj40]

Yes - and how about sellers be allowed to rate buyers via stars on communication, because some buyers know how to rort the system with carefully worded emails  and others are plain rude.  These types of people are hard to please, so are a problem under the current defect system.

And buyers who truly do leave excessive negative, neutrals or bad stars are reviewed and face restrictions. 

Plus every time a buyer communicates with a seller asking for a partial refund or tries on 'it hasn't arrived', when it can be proven it has, it is flagged on their account by the seller, as the current feedback system lets buyers get away with 'trying it on' and I personally have found a huge increase in the last few years with this.  Truly, ebay was better before they brought in all these changes.    Too many flags and the buyer is warned by ebay, facing eventual suspension should it continue.

[2011.narelle]

I agree in essence of what you are saying,because of the new ridiculous changes that eBay are making are stacked ridiculously against the seller.Even if you solve a problem with a buyer happily,eBay will give you a defect for your efforts anyway.

I am almost loathe to add that some buyers are a problem for some sellers but fine with others.I've had serial neg leavers buy from me with no problem but then again i read their fb & treat them much more carefully ie. the one from Perth who loved leaving  many nasty comments about postage times (not sellers fault) i threw in express & got glowing fb & no problems with her.

However it would be nice if their negative buying habits were more transpanent,in the case of the non-payer,the serial neg leaver,the scammer of free items (aided & abetted by the current system).I do agree that those who make so many refund claims for INR &SNAD should be looked at & not pandered to by the bobble-heads who make the rules.

If they at least looked more carefully at those buyers & didn't bow to their every whim it would make it a fairer system for all.If there was a note on how many cancellations,non-payments,refunds or whatever,that may make them think twice about  consequences for bad buying behaviour.

[lane-ends]

This is fuelled by sellers fear over the occasional bad fb or defect. Even the fear of the odd rort/loss which is part of trading, whether online or shoplifting from a B & M shop.

Over 10000 transactions and I have only truely supected a handful of potential scamming. Sometimes we jump too much at shadows.

Biggest mistake we make is getting involved in discusing excuses, that gets their back up. This is the policy, this is what you need to do. Keep it simple, once it gets personal thats when the accustauions start fly. You win some you loose some. Individual ttransactions dont matter in the big picture.

[casbit33]

I totally agree.  All we want is a fair go. Ebay is so one-sided now for buyers. Don't they realize that they need sellers too. No sellers - No Ebay. It should be made equal for buyers and sellers alike, then everyone knows where they stand.

[cmcoins2000]

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@casbit33 wrote:

I totally agree.  All we want is a fair go. Ebay is so one-sided now for buyers. Don't they realize that they need sellers too. No sellers - No Ebay. It should be made equal for buyers and sellers alike, then everyone knows where they stand.

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Hear, Hear,

Perhaps buyers would be a little more circumspect in the feedback they leave - to say nothing of the 'defects' we all wear.